Samsung RF23HCEDBSR/AA 业主指南

English - 43

TROUBLESHOOTING

PROBLEM

SOLUTION

Auto close system

does not work with

the freezer door.

• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times.

After you do this, the auto close system usually works properly again.

• Try opening the door smoothly to avoid unbalancing the right and the left part of the

door.

Condensation or

water drops forms

on both sides

of fridge door’s

central part.

• Condensation or water drops may form if the humidity is too high while the

refrigerator is operating.

• If condensation or water drops appears on both sides of fridge door’s central part,

turn the Energy Saver mode off after removing the condensation.
(See the explanation of the Energy Saver button in “Using the Control Panel” on page
21.)

What Do I Need to

Use the E-Smart

and Smart Grid

functions?

• To use the Smart Grid (Demand Response) and E-Smart function on your

Refrigerator, you need the following devices and apps:

- Devices: 1) Wireless Router, 2) Samsung E-Smart Refrigerator, 3) Smartphone

(Recommended: Galaxy S4,Galaxy Note3/ Android OS Jelly bean)

- Applications: 1) “Samsung E-Smart App” from the Google Play Store or Samsung

Apps.

You also need to:
• Connect the Refrigerator and the Smartphone to the same Wi-Fi network in your

home.

• Install and run Samsung E-Smart App on your Smartphone (to use the Samsung

E-Smart function).

• In addition, to use the Smart Grid (Demand Response) function, you must Register for

the service with your electric company.
The company must have an EMS (Energy Management System) that supports SEP
(Smart Energy profile).

Why isn’t the

E-Smart function

working normally?

• Confirm that the router in your home and the Internet are working properly.

- Connect a Smartphone to the router (AP, Access Point), and then confirm that you

can browse the Internet on the phone.

• Confirm that refrigerator is connected to the AP.

- Check the E-Smart icon on the PANEL of refrigerator.

If the refrigerator is connected, the icon will be on.

• Confirm that the refrigerator and Smart Phone are connected to the same router.

Why isn’t the Delay

Defrost Capability

working normally?

• Confirm that the router in your home and the Internet are working properly.

- Connect a Smartphone to the router (AP, Access Point), and then confirm that you

can browse the Internet on the phone.

• Confirm that the area where you live is properly entered into the Smart phone App.
• Confirm that the Smart Grid function works correctly.

(Check the PANEL. L3 andL4 should not be displayed on the PANEL.)

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