HP OJ4650 快速安装指南

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页码 30
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Mac
Windows
Basic troubleshooting
If you are unable to print:
1.  Make sure the cable connections are secure.
2.  Make sure the printer is powered on. The On button will be lit white.
3.  Check the wireless status light to make sure your printer is connected to a network.
4.  Visit the HP Diagnostic Tools website awww.hp.com/go/tools to download free diagnostic utilities (tools)  
that you can use to fix common printer problems.
Make sure that the printer is set as your default 
printing device:
 • Windows 8.1 and Windows 8: Point to or tap the 
upper-right corner of the screen to open the Charms 
bar, click the Settings icon, click or tap Control 
Panel, and then click or tap View devices and 
printers.
 • Windows 7: From the Windows Start menu, click 
Devices and Printers.
 • Windows Vista: On the Windows taskbar, click Start
click Control Panel, and then click Printer.
 • Windows XP: On the Windows taskbar, click Start
click Control Panel, and then click Printers and 
Faxes.
Make sure that your printer has a check mark in the 
circle next to it. If your printer is not selected as the 
default printer, right-click the printer icon and choose 
Set as Default Printer from the menu.
Check your print queue:
1.  
In System Preferences, click Printers & Scanners 
(Print & Scan in OS X v10.8 Mountain Lion and  
OS X v10.9 Mavericks).
2.  Click Open Print Queue.
3.  Click a print job to select it.
4.  Use the following buttons to manage the print job:
 •Cancel icon: Cancel the selected print job.
 •Resume: Continue a paused print job.
5.  If you made any changes, try to print again.
Restart and reset:
1.  
Restart the computer.
2.  Reset the printer.
a.  Turn off the printer and unplug the power cord.
b.  Wait a minute, then plug the power cord back in 
and turn on the printer.
Acknowledgements:
 Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1 are U.S. registered 
trademarks of Microsoft Corporation.
Mac, OS X, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
If you are using a USB cable and you are still unable 
to print, or the software installation fails:
1.  
Remove the CD from the CD/DVD drive, and then 
disconnect the USB cable from the computer.
2.  Restart the computer.
3.  Insert the printer software CD in the CD/DVD drive, 
and then follow the on-screen instructions to install 
the printer software. Do not connect the USB cable 
until you are told to do so.
4.  After the installation finishes, restart the computer.
If you are using wireless and you are still unable to 
page for more information.
Uninstall the software:
1.  
If the printer is connected to your computer through 
USB, disconnect the printer from your computer.
2.  Open the Applications/HP folder.
3.  Double-click HP Uninstaller, and then follow the 
on-screen instructions.
Reset the printing system:
1.  
In System Preferences, click Printers & Scanners 
(Print & Scan in OS X v10.8 Mountain Lion and  
OS X v10.9 Mavericks).
2.  Press and hold the Control key as you click the list 
at the left, and then choose Reset printing system.
3.  Add the printer you want to use.
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