Lucent Technologies 6.1 用户手册

Issue 1

August 1998

Before You Begin 

Page 1-6

Requirements for Supporting CTI Applications 

1

If your site will take advantage of the Computer Telephony Integration (CTI) 
capabilities of the MERLIN LEGEND Communications System (Release 5.0 or 
later), each Client Desktop must have one extension associated with a computer 
that is networked to a Telephony server which in turn is connected to the MERLIN 
LEGEND Communications System through a CTI link. 

Figure 1–1 on page -7

 

shows the system configuration for support of CTI applications.

Use the following resources and procedures to implement a CTI application.

1.

Complete the appropriate MERLIN LEGEND/Telephony Services 
Preliminary Survey for the application being sold.

■

The Preliminary Survey is available from the SDSC Techni-Fax 
(1 888 297-4700 select the appropriate prompts), or from 
IntraWorks at http://www.bcs.lucent.com/tech_info/sdsc/forms.

■

The survey is completed by the A. E. and Customer.

2.

Contact the Sales and Design Support Center (SDSC) for CTI pre-sale 
support. 

■

The A.E. should contact the SDSC (1 888 297-4700 select the 
appropriate prompts to reach the MERLIN LEGEND split) to discuss 
customer requirements and potential solutions. If the CTI solution is 
deemed appropriate, then the A.E. must obtain the appropriate 
MERLIN LEGEND/Telephony Services Preliminary Survey.

3.

Return the completed Survey after the sale is made.

■

The A.E. will coordinate and monitor the relationship between the 
OEM and the customer.

■

The A.E. will put the DOSS Order Number on the completed survey.

■

For Phonetastic:

— Fax the completed survey to the Phonetastic™ Outsource 

Partner Desk (1 801 984-1120, Attention Phonetastic 
Outsource Coordinator).

■

The OEM will assign an Outsource Partner.

■

The OEM will establish an implementation date with the customer.

■

The OEM Outsource Partner will complete the Statement of Work 
(SOW) for the customer.