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Consumer Support
Troubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Before you call for service…
Troubleshooting Tips 
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
28
Problem
Possible Causes
What To Do
Refrigerator does not
Refrigerator in defrost cycle.
Wait about 30 minutes for defrost cycle to end.
operate
Either or both controls set to 0
Set the controls to a temperature setting.
Refrigerator is unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit 
Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling
Rollers need adjusting.
See Rollers.
(slight vibration 
is normal)
Motor operates for
Normal when refrigerator 
Wait 24 hours for the refrigerator to completely 
long periods or cycles
is first plugged in.
cool down.
on and off frequently.
Often occurs when large
This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
Check to see if package is holding door open.
freezer require more 
Hot weather or frequent
This is normal.
operating time. They 
door openings.
start and stop often 
Temperature controls
See About the controls.
to maintain even
set at the coldest 
temperatures.)
setting.
Fresh food or freezer
Temperature control not set 
See About the controls.
compartment too warm
cold enough.
Warm weather or frequent 
Set the temperature control one step colder. 
door openings.
See About the controls.
Door left open.
Check to see if package is holding door open.
Frost or ice crystals 
Door left open.
Check to see if package is holding door open.
on frozen food 
Too frequent or too long 
(frost within package 
door openings.
is normal)
Divider between fresh 
Automatic energy saver 
This helps prevent condensation on the outside.
food and freezer 
system circulates warm 
compartments 
liquid around front edge 
feels warm
of freezer compartment.
Automatic icemaker 
Icemaker power switch 
Set the power switch to the ON position.
does not work 
is in the OFF position.
Water supply turned off or 
See Installing the water line.
not connected.
Freezer compartment
Wait 24 hours for the refrigerator to completely
too warm. 
cool down.
Piled up cubes in the storage 
Level cubes by hand.
bin cause the icemaker 
to shut off.
Ice cubes stuck in icemaker.
Turn off the icemaker, remove cubes, and turn the
(Green power light on 
icemaker back on.
icemaker blinking).