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2 Troubleshooting Procedures 
 
 
Satellite L500 / Pro L500 Series Maintenance Manual                        
51
 
Procedure 1 
E-SATA device check 
Connect an E-SATA device to the computer’s E-SATA port, then boot the computer for 
Windows Vista. The computer should automatically detect the E-SATA device. Check 
whether the device can transmit data to the computer. 
If the device is able to communicate with the computer, the problem may be intermittent or 
connections may be faulty. Go to Procedure 2.  
If communication is impaired, there may be a faulty connection. Go to Procedure 3. 
Procedure 2 
Windows Application check 
Run the Windows Application, which will automatically execute the E-SATA port test for 
transmission, Tests and Diagnostics for more information on how to run the program. 
If an error is located, go to Procedure 3.  If an error does not occur, the E-SATA port is 
functioning properly. 
Procedure 3 
Connection and replacement check 
The transmission cable may be damaged or the connections may be loose. Perform Check 1: 
Check 1 
Make sure the transmission cable is firmly plugged into both the E-SATA -
compatible device and the E-SATA port of the computer. If the cable is connected 
correctly, go to Check 2. 
Check 2 
Make sure the E-SATA port is firmly secured to the system board of the 
computer. If the malfunction persists, go to Check 3. 
Check 3 
The transmission cable may be damaged. Replace with a good cable. If the 
malfunction persists, go to Check 4 
Check 4 
The system board may be damaged. Replace it with a new one following the 
instructions in Chapter 4.