Toshiba B-852-R 用户手册

EO18-33018 

4. TROUBLESHOOTING

4- 2 

Problems Cause 

Solution 

Media feed failure 

1.

Media

is not set properly. 

2.

 

Poor media quality 

 
3.

Improper adjustment of the feed gap 
sensor or black mark sensor. 

4.

Threshold is improper. 

5.

Failure of the feed gap sensor or 
black mark sensor 

6.

The cutter mechanism is not 
installed properly. 

7.

Failure of the stepping motor. 

Set the media properly. 
Use the media approved by 
TOSHIBA TEC. 
Re-adjust the sensor. 

 
Set the threshold correctly. 
Replace the feed gap sensor or black 
mark sensor.  
Install the cutter module properly.  

 
Replace the stepping motor or MAIN 
PC board.  

Communication 
error 

1.

Failure of the communication cable 

2.

Failure of the RS-232C connector 

3.

Failure of the communication 
connector 

4.

Failure of the PC or application 
software 

5.

Failure of the SIO PC board. 
(Option) 

Replace the cable. 
Replace the connector 
Replace the connector. 

 
Modify the program. 

 
Replace the SIO PC Board.