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Move the guides in the tray to the correct positions for the paper size loaded.

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

The paper path is not clear. Clear jammed paper from the entire paper path, and then press  .

Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

Press  .

Press the arrow buttons until  Settings appears, and then press  .

Press the arrow buttons until  General Settings appears, and then press  .

Press the arrow buttons until  Print Recovery appears, and then press  .

Press the arrow buttons until  Jam Recovery appears, and then press  .

Press the arrow buttons until  On or  Auto appears, and then press  .

To help isolate print quality problems, print the print quality test pages:

Turn the printer off.

From the printer control panel, press and hold   and the right arrow button while turning the printer on.

Release both buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then Config Menu appears.

Press the down arrow button until  Prt Quality Pgs appears, and then press  .
The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message
remains on the printer control panel display until all the pages print.

After the print quality test pages print, press the down arrow button until  Exit Config Menu appears, and
then press  .

The information in the following topics may help you solve print quality problems. If these suggestions still do not

correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.

Troubleshooting