Motorola 3460 用户手册

RET - 2

To return equipment for factory repair, call the Motorola ING Technical 
Support Center at (800) 544-0062, for return authorization and instruc-
tions. When you call, you will be given a Return Material Authorization 
(RMA) control number. Mark this number clearly on the shipping 
container for ease of identification and faster service. The RMA control 
number provides a convenient tracking reference for both parties. Please 
have the following information available for each piece of equipment 
you return:

• Product name and description

• Serial number

• Failure symptoms

Data communications equipment or parts that are to be returned to 
Motorola for any reason must be properly packaged to prevent damage 
in shipment and handling.

If the original packing material and shipping container are available, 
reuse these items to return equipment. If these items are not available, it 
is your responsibility to package the contents in a manner that protects 
the equipment from damage during normal shipping and handling. 
Responsibility for damage to equipment during transit must be resolved 
between you and the carrier. Motorola can provide you with specific 
packaging instructions upon request.