DISH Network Solo 311 用户手册

Use these tables if you have problems using the system. Look in this section for 
a description of the problem before calling the Customer Service Center. Many 
problems arise from basic misunderstandings of how the system works, 
especially when you are just becoming familiar with it. These tables cover many 
problems, usually with a simple solution for each one. To solve a particular 
problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables 

that relates to the problem.

•

Read  the  What’s Happening column until you find the problem.

•

Read the information in the Possible Reason column.

•

Try each of the suggested solutions in the What to Do column.

3. Sometimes resetting the receiver can fix a minor problem. Press and hold 

the receiver front panel 

POWER

 button until the power light goes out. The 

receiver will reset itself after a few moments.

4. Make sure your TV is tuned to the correct channel or input. Use 

RECOVER

 

as described on page 11.

5. Make sure your remote control has fresh batteries. If you see the 

 warning on your TV screen, it’s time to change the batteries. 

6. Make sure your receiver is connected to an active telephone line.

7. Check for anything that might be blocking the satellite signal (for example, 

tree branches, snow, etc.).

8. For more information, call the Customer Service Center at 1-800-333-DISH 

(3474), or see tech.dishnetwork.com.

: Before calling the Customer Service Center, make sure you have your 

phone number and either your customer account number, the receiver 
conditional access number, or the receiver model number. Display the 

 screen to find these numbers (See Ordering your Programming). 

Also, write down any error messages that the receiver displays on the television 
screen.