Toshiba CIX-AG-NP-VA 用户手册
Trouble Shooting
Miscellaneous Problems
Strata CIX Net Phone AG 04/08
85
Miscellaneous Problems
Cause(s):
Solution(s):
Call History File is getting too big
The Call History feature logs all calls to
a text file.
a text file.
Call History is logged to a file, by default,
the calllog.txt file in the User’s Local
Settings folder. When the calllog.txt file
exceeds the limit defined in the
Agnt_Ph.INI configuration file (default size
is 1 Mbyte), the calllog.txt file is renamed
calllog.prv and a new calllog.txt will
automatically be started.
the calllog.txt file in the User’s Local
Settings folder. When the calllog.txt file
exceeds the limit defined in the
Agnt_Ph.INI configuration file (default size
is 1 Mbyte), the calllog.txt file is renamed
calllog.prv and a new calllog.txt will
automatically be started.
Net Phone Hangs Up After Dialing an Outgoing Call
Personal Call Handler may have a rule
configured incorrectly.
configured incorrectly.
Review the PCH Rules for any that might
attempt a Transfer or Disconnect when a
call is answered. Also look for any rules
that might execute a Transfer or
disconnect while the phone is active on
another call and a new call arrives.
attempt a Transfer or Disconnect when a
call is answered. Also look for any rules
that might execute a Transfer or
disconnect while the phone is active on
another call and a new call arrives.
Net Phone Error using btn32x10.ocx
IE 5 may not be installed. Net Phone
requires IE 5.
requires IE 5.
Install Internet Explorer 5.0, or re-install
Net Phone with the latest version available
to your maintenance plan from http://
support.Toshiba.com
Net Phone with the latest version available
to your maintenance plan from http://
support.Toshiba.com
DLL's may be missing or the .ocx file
may not have been registered on
install.
may not have been registered on
install.
Make sure msvcrt40.dll and mfc40.dll are
present in <Windows root>\system or
\winnt\system32. Run "regsvr32
<systemroot>\<system32>\btn32x10.ocx"
from a DOS prompt.
present in <Windows root>\system or
\winnt\system32. Run "regsvr32
<systemroot>\<system32>\btn32x10.ocx"
from a DOS prompt.
Net Phone Message Light blinks, "No Message to Retrieve" when clicked
System OAI does not provide complete
information on message indicators.
Net Phone must track message status
internally, and sometimes loses sync
with the actual message count.
information on message indicators.
Net Phone must track message status
internally, and sometimes loses sync
with the actual message count.
Restart Net Phone.