Toshiba CIX-SG-CCACD-VB 用户手册

³ To answer an ACD call

1. Call rings on Agent's 

ACD Call

 button and the LCD 

displays text (shown right).

2. After a specified number of seconds, Caller ID 

appears (example shown right).

See your System Administrator for the 
number of seconds configured for your system. Default = 10 seconds.

3. Press 

ACD Call 

to answer the call.

...or go off hook. The ACD Call LED flashes at the 
in-use rate (three quick flashes, solid green – repeat).

4. Hang up when you have completed the call. Your 

telephone enters Wrap Up Mode, providing you with 
time to perform paperwork associated with the call.

³ To place calls on Hold

³

Press 

Hold

. The ACD Call LED flashes at a fast rate 

and your LCD shows the message on the right.

³ To retrieve calls from Hold

³

Press 

ACD Call

. The ACD Call LED flashes 

at a fast rate and your LCD shows the message 
on the right.