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Troubleshooting Your Avaya 1220 IP Deskphone
156
Troubleshooting Your 
Avaya 1220 IP Deskphone
This section provides basic information about troubleshooting your 
Avaya 1220 IP Deskphone if Virtual Office causes a problem. For 
additional help, see 
.
Virtual Office
 lists error messages and describes actions to 
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed 
message
Probable cause
Action
Busy, try again
Remote IP Deskphone 
is active (not idle).
Wait for remote 
IP Deskphone to 
become idle and try 
again.
ACD is logged on.
Log off ACD 
IP Deskphone before 
you initiate Virtual 
Office from another 
IP Deskphone.
Make Set Busy is 
inactive on ACD 
IP Deskphone. 
Configure Make Set 
Busy active on ACD 
IP Deskphone.