用户手册 — Cisco Cisco Explorer Set-top Software Version 2.1

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發佈版本通知 (English)用户指南 (English)

用户指南

目录

About This Guide
9
- Introduction
  9
- Purpose
  9
- Audience
  10
- Supported Software
  10
- Supported DHCTs
  10
- Related Publications
  11
- Document Version
  11
Understanding Diagnostic Screens
13
- Access the Diagnostic Screens
  14
- Identify Information Within Diagnostic Screens
  18
- Troubleshoot with a Blended Image
  21
Introduction
13
Network Status Diagnostic Screens for all Explorer DHCTs
23
- Status Summary Diagnostic Screen
  24
  - Information
    24
  - Performing Tasks
    24
  - Screen Components
    24
    - Screen Fields and Values
      26
      - Initialization
        26
      - Memory
        27
      - RF Parameters
        27
      - Clocks
        28
      - Additional Feature: Displaying the Memory Heap Map
        28
- Post and Boot Results Diagnostic Screen
  29
  - Information
    29
  - Performing Tasks
    29
  - Screen Components
    29
    - Screen Fields and Values
      30
      - Post Results Parameters
        30
      - Boot Status
        33
- Software Versions and Serial Numbers Diagnostic Screen
  35
  - Information
    35
  - Performing Tasks
    35
  - Screen Components
    35
    - Screen Fields and Values
      36
      - Software Versions
        36
      - Hardware Modules
        37
      - Serial Numbers
        38
- Status and Network Parameters Diagnostic Screen
  39
  - Information
    39
  - Performing Tasks
    39
  - Screen Components
    39
    - Screen Fields and Values
      40
      - Statuses
        40
      - Ethernet
        42
      - RF Network
        43
      - MPEG Stats
        43
      - Entitlement Agents
        45
- RF Status Diagnostic Screen
  46
  - Information
    46
  - Performing Tasks
    46
  - Screen Components
    46
    - Screen Fields and Values
      48
      - Current FDC
        48
      - Current RDC
        51
      - Current QAM
        52
- PowerKEY Information Diagnostic Screen
  54
  - Information
    54
  - Performing Tasks
    54
  - Screen Components
    54
    - Screen Fields and Values
      55
- IPPV Information Diagnostic Screen
  59
  - Information
    59
  - Performing Tasks
    59
  - Screen Components
    59
    - Screen Fields and Values
      60
      - Received, ISE, ESE
        60
      - Last Attempted
        60
      - Last Success
        61
- QPSK SIL Information Diagnostic Screen
  62
  - Information
    62
  - Performing Tasks
    62
  - Screen Components
    62
    - Screen Fields and Values
      64
      - Receive Statistics
        64
      - Transmitted Packets
        65
- PPV Service Summary Information Diagnostic Screen
  67
  - Information
    67
  - Performing Tasks
    67
  - Screen Components
    67
    - Screen Fields and Values
      68
      - PPV Service
        69
      - PPV Event
        71
- Digital Video Status Diagnostic Screen
  73
  - Information
    73
  - Performing Tasks
    73
  - Screen Components
    73
    - Screen Fields and Values
      74
- VOD Information Diagnostic Screen
  80
- Bootloader Information Diagnostic Screen
  83
  - Information
    83
  - Performing Tasks
    83
  - Screen Components
    83
    - Screen Fields and Values
      84
- SAM Information Diagnostic Screen
  86
  - Information
    86
  - Performing Tasks
    86
  - Screen Components
    86
    - Screen Fields and Values
      87
      - Downloaded Apps
        87
      - Active Services
        87
- SARA Information Diagnostic Screen
  88
  - Information
    88
  - Performing Tasks
    88
  - Screen Components
    88
    - Screen Fields and Values
      89
      - Software Information
        89
      - Software Anomalies
        90
- QAM Channel Status Diagnostic Screen
  91
  - Information
    91
  - Performing Tasks
    91
  - Screen Components
    91
    - Screen Fields and Values
      92
- QPSK Channel Status Diagnostic Screen
  93
  - Information
    93
  - Performing Tasks
    93
  - Screen Components
    93
    - Screen Fields and Values
      94
- Component Information Diagnostic Screen
  95
  - Information
    95
  - Performing Tasks
    95
  - Screen Components
    95
    - Screen Fields and Values
      96
    - Name
      96
    - Version
      96
    - Quality
      96
    - Date
      96
- SAM EDCT Information Diagnostic Screen
  97
  - Information
    97
  - Performing Tasks
    97
  - Screen Components
    97
    - Screen Fields and Values
      98
      - General Fields
        98
      - Group Def Info
        99
      - Active GDF Statement
        100
      - GDF Syntax Errors
        101
SRM Sessions Diagnostic Screen
103
- SRM Sessions Diagnostic Screen
  104
  - Information
    104
  - Performing Tasks
    104
  - Screen Components
    104
    - Screen Fields and Values
      105
      - Display 1 and Display 2 Parameters
        105
Introduction
103
NDS Information for Explorer 1850, 4200, 4200HD, 8300 and 8300HD DHCTs
107
- NDS Information #1 Diagnostic Screen
  108
  - Information
    108
  - Performing Tasks
    108
  - Screen Components
    108
    - Screen Fields and Values
      109
      - Basic Parameters
        109
      - Counters
        111
- NDS Information #2 Diagnostic Screen
  112
  - Information
    112
  - Performing Tasks
    112
  - Screen Components
    112
    - Screen Fields and Values
      113
Introduction
107
Copy Protection Diagnostic Screens
115
- 1394 Information Diagnostic Screen
  116
  - Information
    116
  - Performing Tasks
    116
  - Screen Components
    116
    - Screen Fields and Values
      117
- Copy Protection Diagnostic Screen
  120
  - Information
    120
  - Performing Tasks
    120
  - Screen Components
    120
    - Screen Fields and Values
      121
      - Outputs
        121
      - Policies
        122
      - CCI Events
        124
Introduction
115
DOCSIS-Specific Diagnostic Screens
127
- DOCSIS Information Diagnostic Screen
  128
  - Information
    128
  - Performing Tasks
    128
  - Screen Components
    128
    - Screen Fields and Values
      129
      - Statuses
        129
      - Addresses
        130
      - Upstream Downstream
        131
      - General Fields
        132
- DSG Information Diagnostic Screen
  133
  - Information
    133
  - Performing Tasks
    133
  - Screen Components
    133
    - Screen Fields and Values
      134
    - Advanced Mode Info
      134
    - Basic Mode MAC Addr List
      135
    - TIMERS
      135
- DSG Forwarding Stats - Filters Diagnostic Screens Diagnostic Screen
  137
  - Information
    137
  - Performing Tasks
    137
  - Screen Components
    137
    - Screen Fields and Values
      138
DVR-Specific Diagnostic Screens
139
- DVR HDD Information Diagnostic Screen
  140
  - Information
    140
  - Performing Tasks
    140
  - Screen Components
    140
    - Screen Fields and Values
      141
      - Drive
        141
      - File Systems
        142
- MPEG Encoder Status Diagnostic Screen
  143
  - Information
    143
  - Performing Tasks
    143
  - Screen Components
    143
    - Screen Fields and Values
      144
- Second Tuner Status Diagnostic Screen
  145
  - Information
    145
  - Performing Tasks
    145
  - Screen Components
    145
    - Screen Fields and Values
      146
      - Second QAM
        146
      - Second MPEG Decoder
        148
- DVR Status Diagnostic Screen
  150
  - Information
    150
  - Performing Tasks
    150
  - Screen Components
    150
    - Screen Fields and Values
      151
      - ITFS
        151
      - WDIDE
        151
      - AVFS
        151
- PowerKEY CAM Status Diagnostic Screen
  152
  - Information
    152
  - Performing Tasks
    152
  - Screen Components
    152
    - Screen Fields and Values
      153
      - Primary and Secondary Parameters
        153
- HDD Info Diagnostic Screen
  155
  - Information
    155
  - Performing Tasks
    155
  - Screen Components
    155
    - Screen Fields and Values
      156
- Partition Info Diagnostic Screen
  157
  - Information
    157
  - Performing Tasks
    157
  - Screen Components
    157
    - Screen Fields and Values
      158
MR-DVR Server Diagnostic Screens
159
- MR-DVR App Info Diagnostic Screen
  160
  - Information
    160
  - Performing Tasks
    160
  - Screen Components
    160
    - Screen Fields and Values
      161
      - Server
        161
      - Catalog
        162
      - Remote Stream
        162
- In-Home Protocol Server Diagnostic Screen
  164
  - Information
    164
  - Performing Tasks
    164
  - Screen Components
    164
    - Screen Fields and Values
      165
      - Type 1 Service
        165
      - Discarded PDUs
        165
      - Registration
        165
- In-Home Protocol Server Connections Diagnostic Screen
  166
  - Information
    166
  - Performing Tasks
    166
  - Screen Components
    166
    - Screen Fields and Values
      168
      - Type 2 Service
        168
      - Reset Type
        169
- IHP Mac Statistics Diagnostic Screen
  170
  - Information
    170
  - Performing Tasks
    170
  - Screen Components
    170
    - Screen Fields and Values
      170
      - Type 2 Service
        171
      - PDU Statistics
        171
      - PktLp Bck Test
        172
- In-Home Service Info Diagnostic Screen
  173
  - Information
    173
  - Performing Tasks
    173
  - Screen Components
    173
    - Screen Fields and Values
      174
      - Session
        174
      - Carousel Module
        176
- Audio, HDMI, HDCP, and Closed Captioning Status Diagnostic Screen
  177
  - Information
    177
  - Performing Tasks
    177
  - Screen Components
    177
    - Screen Fields and Values
      178
      - Audio Channel Status
        178
      - HDMI Status
        179
      - HDCP Status
        179
      - Digital Closed Caption Status
        180
- MPEG Decoder Status Diagnostic Screen
  181
  - Information
    181
  - Performing Tasks
    181
  - Screen Components
    181
    - Screen Fields and Values
      182
      - Decoder 1 and Decoder 2 Parameters
        182
- MPEG Display Status Diagnostic Screen
  183
  - Information
    183
  - Performing Tasks
    183
  - Screen Components
    183
    - Screen Fields and Values
      184
      - Display 1 and Display 2 Parameters
        184
MR-DVR Client Diagnostic Screens
185
- MR-DVR Client Info Diagnostic Screen
  186
  - Information
    186
  - Performing Tasks
    186
  - Screen Components
    186
    - Screen Fields and Values
      187
      - IHN Station Info
        187
      - IHN Station Info
        187
      - In-Home QAM Channel
        188
      - Catalog Info
        188
      - MF-DVR Authorization Status
        188
- In-Home Protocol Client Diagnostic Screen
  189
  - Information
    189
  - Performing Tasks
    189
  - Screen Components
    189
    - Screen Fields and Values
      190
      - Type 1 Service
        190
      - Discarded PDUs
        190
      - Registration
        191
- In-Home Protocol Client Connection Diagnostic Screen
  192
  - Information
    192
  - Performing Tasks
    192
  - Screen Components
    192
    - Screen Fields and Values
      193
      - Type 2 Service
        193
      - Reset Type
        194
- IHP MAC Statistics Diagnostic Screen
  195
  - Information
    195
  - Performing Tasks
    195
  - Screen Components
    195
    - Screen Fields and Values
      196
      - Type 2 Service
        196
      - PDU Statistics
        196
      - Pk tLp Bck Test
        197
- SAM Information Diagnostic Screen
  198
  - Information
    198
  - Performing Tasks
    198
  - Screen Components
    198
Boot Issues
201
- DHCT Does Not Boot
  202
  - Description
    202
  - Possible Causes
    202
  - Diagnosing the Issue
    202
WatchTV Issues
205
- Digital Channels Freeze or Block (Macroblocking)
  206
  - Description
    206
  - Possible Causes
    206
  - Diagnosing the Issue
    206
- Subscribers Are Seeing a Black Screen on a Digital Channel
  209
  - Description
    209
  - Possible Causes
    209
  - Diagnosing the Issue
    209
Authorization Issues
213
- EMM Receipt Issues
  214
  - Description
    214
  - Possible Causes
    214
  - Diagnosing the Issue
    214
- DHCT Is Not Receiving Encrypted Services
  216
  - Description
    216
  - Possible Causes
    216
  - Diagnosing the Issue
    216
Interactive Failures
219
- DHCTs Are Not in Two-Way Mode
  220
  - Description
    220
  - Possible Causes
    220
  - Diagnosing the Issue
    220
- Subscribers Are Not Receiving Any IPG Data or IPG Data Beyond the Second Day
  222
  - Description
    222
  - Possible Causes
    222
  - Diagnosing the Issue
    222
- Subscribers Cannot Load an Application
  224
  - Description
    224
  - Possible Causes
    224
  - Diagnosing the Issue
    224
- Subscribers Cannot Purchase Video-on-Demand Programs After the Application Has Loaded
  226
  - Description
    226
  - Possible Causes
    226
  - Diagnosing the Issue
    226
PPV and IPPV Issues
227
- Subscribers Cannot Make PPV or IPPV Purchases
  228
  - Description
    228
  - Possible Causes
    228
  - Diagnosing the Issue
    228
- PPV Buy Windows Are Not Available
  229
  - Description
    229
  - Possible Causes
    229
  - Diagnosing the Issue
    229
MR-DVR and DVR Issues
231
- DHCT Does Not Boot
  232
  - Description
    232
  - Possible Causes
    232
  - Diagnosing the Issue
    232
- Program Recorded on the MR-DVR Server Does Not Play on the MR-DVR Client
  233
  - Description
    233
  - Possible Causes
    233
  - Diagnosing the Issue
    233
- Recorded Programs Are Not Listed in the Record List
  235
  - Description
    235
  - Possible Causes
    235
  - Diagnosing the Issue
    235
- DVR is Freezing or Tiling on Playback
  236
  - Description
    236
  - Possible Causes
    236
  - Diagnosing the Issue
    236
- Remote Control Keys Are Not Operating Correctly in DVR Mode
  237
  - Description
    237
  - Possible Causes
    237
  - Diagnosing the Issue
    237
Customer Information
238
If You Have Questions
238
Appendix A Diagnostic Screens Available on SARA and DVR Platforms
239
- Diagnostic Screens Common to SARA Version 1.60
  240
- Diagnostic Screens Common to 3250HD v1.6
  242
- Diagnostic Page Matrixes for DHCTs in a DOCSIS Environment
  243
  - Locating Diagnostic Screens Common to Explorer 1850, 4200SD, 4200HD, 4250SD, and 4250HD DHCTs
    244
  - Locating Diagnostic Screens Common to Explorer 8300 and 8300HD DHCTs
    245
- Diagnostic Screens Common to SARA DVR 1.5.2
  247
  - Locating Diagnostic Screens Common to the Explorer 8000 and 8000HD Home Entertainment Servers
    247
  - Locating Diagnostic Screens Common to the Explorer 8300 and 8300HD Home Entertainment Servers
    248
Introduction
239
Glossary
251
- ac-3
  251
- ana
  251
- analog
  251
- authorization
  251
- AVFS
  251
- bandwidth
  251
- BCM
  251
- BFS
  251
- BGATE
  251
- BIP
  252
- blended image
  252
- boot
  252
- bootloader
  252
- brick mode
  252
- BTSC
  252
- CA
  252
- CableCARD
  252
- CAM
  252
- Client, MR-DVR
  252
- cluster
  253
- conditional access
  253
- copy protection
  253
- CPE
  253
- CPU
  253
- data bus
  253
- DAVIC
  253
- DDS
  253
- decoder
  253
- decryption
  253
- DHCT
  254
- DIS
  254
- DMA
  254
- DMS
  254
- DNCS
  254
- DOCSIS
  254
- downstream
  254
- DRAM
  254
- DVB
  254
- DVR
  255
- DVR HDD
  255
- E-MAC
  255
- EAID
  255
- EAS
  255
- ECM
  255
- EMM
  255
- encoder
  255
- encryption
  255
- EQ Gain
  255
- ESE
  256
- Explorer
  256
- FDC
  256
- FECM
  256
- filter
  256
- flash ROM
  256
- forward path
  256
- FPM
  256
- frequency
  256
- gain
  256
- GBAM
  257
- HAL
  257
- HDTV
  257
- headend
  257
- heap
  257
- horizontal resolution
  257
- hub
  257
- inband
  257
- Internet Protocol
  257
- IP
  257
- IPG
  258
- IPPV
  258
- ISE
  258
- ITFS
  258
- MAC address
  258
- macroblocking
  258
- memory
  258
- microprocessor
  258
- MPEG
  258
- MR-DVR
  258
- NVM
  259
- one-way operation
  259
- OOB
  259
- OOB signaling
  259
- PAT
  259
- PCR
  259
- PEI
  259
- PER
  259
- PHAL
  259
- PID
  259
- PIP
  259
- POST
  260
- PPV
  260
- PTS
  260
- PVR
  260
- QAM
  260
- QAM modulator
  260
- QPSK
  260
- Radio Frequency
  260
- RAM
  260
- RDC
  260
- reverse path
  261
- RF
  261
- SAM
  261
- sampling
  261
- SARA
  261
- SDV
  261
- SER
  261
- server, MR-DVR
  261
- SI
  261
- signal level
  262
- SIL
  262
- SRM
  262
- subnet mask
  262
- TDMA
  262
- timestamp
  262
- tuner
  262
- TVP
  262
- two-way operation
  262
- upstream
  263
- VCI
  263
- VCXO
  263
- vertical resolution
  263
- VOD
  263
- VPI
  263
Index
265

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