用户手册目录Front Cover1Quick Reference Guide to System, Voice Mail, and Diagnostics Administrator Features3Notice5Table of Contents9FCC Regulations12Safety Regulations15Introduction17Introduction18Telephone System18Networking18System Administrator Duties19Voice Processor20Voice Mail Networks21Voice Mail Administrator Duties22Administrator Procedures23Introduction24System Administrator Features24Placing the System in Night Mode25Placing Nodes in Day or Night Mode25Setting System Date and Time26Setting Network Date and Time27Synchronizing Network Time28Programming the Database Using an Administrator’s Station28Station Programming30System Programming34Trunk Programming40Programming System Speed-Dial Numbers47Programming and Using DSS/BLF Buttons50Managing System and Network Alarms53System Alarms53Network Alarms53Clearing Alarms55Alarm Queue55Enabling/Disabling The Call Processing Card Modem57Assigning the CPC Modem to a DSS/BLF Button57Resetting the Call Processing Card Modem58Using the Network Group Diagnostics Feature58Seizing a Device59Freezing/Unfreezing the System History60Freezing/Unfreezing the Network History60Voice Mail Administrator Features61Broadcasting Messages61Maintaining Mailboxes and Group Lists62Importing Fax Documents63Creating Audiotex Recordings64Recording Custom Voice Mail Prompts67System Hardware87Introduction89Station Instruments90Inter-Tel Phones91Model 8000 Digital Phones, Standard Display Phone, Associate Display Phone and Basic Digital Phone Speakerphones91Executive and Professional Display Phone Speakerphones92Enhanced Speakerphones for Digital Phones92Analog, IDS, and Wave Phone Speakerphones93Six-Line Liquid Crystal Display (LCD)94Two-Line LCD95LCD Contrast Adjustment95Node and Circuit Number on Power-Up96Keymaps96Default Inter-Tel Phone Feature Buttons100Secondary Extension Appearances101Light-Emitting Diode (LED) Indications102Red and Green LEDs104Connecting a Headset104“Send Alert Burst To Headset” Station Flag105Digital Phone Data Port Modules105Data Port Module for 12-Line and 24-Line Analog Phones106Optional Data Devices1068-Line IMX AIM Analog Phones on Dual Circuits109Digital Phone Desktop Interface110AgentSet111Single-Line Sets111Single-Line Caller ID111Single-Line DTMF Sets111Single-Line Set Message Lamps112Single-Line Ring Zones and Extended Ring Cadences112Off-Premises Extensions (OPX)113Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) Units114Mini-DSS Units114IP and SIP Devices115IP and SIP Phone Identification115Installation and Configuration115IP Limitations115IP SoftPhone116Model 8690116MGCP Gateway and Endpoints120Peer-to-Peer Audio for IP and SIP Devices121Axxess IP and SIP Operating Modes121SIP Default Feature Codes122Axxess IP Default Feature Codes122Power Supplies123IP Troubleshooting123Optional System Equipment124System Features127Introduction131Access to the Features131Special Button and Hookflash131Message Lamp132Speaker Buttons132Hold Buttons132“Hot” DIALPAD Buttons vs. “SPCL Key Required For Feature Code Entry” Flag132Feature Codes132Trunk Access Codes133Station Feature Codes133Administrator Feature Codes139Extension Numbers143Attendant Stations144Network and Local Primary Attendants144One-Attendant or Multiple-Attendant Operation145Attendant Recall145Hunt Groups146Hunt Group Call Distribution146Hunt Group Call Processing147Hunt Groups and Call Forwarding148Hunt Group Remove/Replace and Do-Not-Disturb149UCD Hunt Groups150Announcement and Overflow Stations150Voice Processor Applications as Announcement/Overflow Stations152UCD Hunt Group Priority List152UCD Hunt Group Supervisors and Station Monitoring153ACD Hunt Groups155ACD Call Distribution155ACD Agent IDs156ACD Agent Login/Logout157Restart ACD Idle Time Upon Login Flag159ACD Agent Wrap-Up Timer159Wrap-Up Mode for Holding ACD Calls159ACD Agent ID Automatic Connect Flag159Group Call Pick-Up160ACD Hunt Groups Span Nodes161Database Programming161Operational Changes162Maintenance of Node-Spanning Hunt Groups163Trunk Features164Caller ID, DNIS, and ANI164Inter-Tel Phone Displays165Single-Line Set Displays166Outgoing-Access, Allowed-Answer, and Ring-In Assignments167Answer Feature Code167Automatic Route Selection (ARS)168Toll Restriction171Class Of Service (COS)171Emergency Call Feature173Emergency Outgoing Access Lists175Ten Emergency Numbers175Calling Party Number Field176IP Devices and Local Loop Support176Day and Night Modes178Direct Inward System Access (DISA)178Security Codes179Using DISA179Inter-Tel Phone Features180Volume Controls180Selectable Ring Tone181Extension Number, Username, Time and Date Display182“All Transient Displays” Station Flag182“DKTS Alternate Transient Display Timer” Station Flag and Timer182“Transient Call Indication On Call Answer” Station Flag182User-Programmable Feature Buttons183Standard/Alternate Keymap Switching185Automatic Call Access186Music-On-Hold and Background Music187Multilingual Capability188Stations188Language Selection188Secondary Language Selection189Trunks189Do-Not-Disturb and Reminder Messages190Voice Processor190Multi-Language Feature on Network Operation191Directories191Change Language Feature Code191Intercom Calls192Programming for Private Intercom Calls192Ring Intercom Always192Handsfree Enable/Disable192Station-To-Station Calling193Receiving Intercom Calls193Placing Intercom Calls194Intercom Camp On and Queue Callback196Camp On196Busy Station Queue Callback197Inter-Station Messages198Leaving Messages199Silent Messages199Canceling a Message Waiting Indication That You Left200Responding to Messages200Viewing Waiting Messages200Answering Messages200Canceling a Waiting Message201Alternate Message Source202Off-Hook Voice Announce (OHVA)203Outside Calls205Placing Outside Calls205Receiving Outside Calls208Inter-Tel Phones:208Single-Line Set:208On-Hook Monitoring209Group Listen Feature209Trunk Camp On and Busy Trunk Callback (Queue)210Camp On210Busy Trunk Callback (Queue)210Account Codes211Database-Programmed Account Codes211Optional Account Codes212Enabling the Account Codes for All Calls Following Feature213Placing Calls On Hold214Individual Hold214System Hold215Consultation Hold215Hold Recall215Microphone Mute216Call Waiting217Call Transfer219Feature Codes219Transfer to Park Locations219Transferring Conference Calls219Transfer to a System Forward219Transfers and Outside Calls219Transfer-To-Connect Station Flag219Transfer to Ring220Transfer to Hold221Transfer Recalls221Call Screening222Reverse Transfer224Conference Calls225Placing a Conference Call226Add Parties to a Conference227Exiting a Conference227Exiting and Re-Entering the Conference228Ending the Conference and Placing All Parties on Hold228Placing the Entire Conference on Hold229Record-A-Call230Agent Help232System Forwarding235Individual Station Forwarding Points237Hunt Group Forwarding Points237Handsfree Announce System Forward Option237Manual Call Forwarding and System Forwarding238System Forward Enable/Disable239Unanswered System Forward Calls240Call Forwarding241FWD Button242Forward to an Outside Number243Manual Forwarding to Public Network243Forward to the Message Center243Forward to an Attendant243Forward to Voice Mail243How to Forward Calls to an Extension or Outside Number244Speed Dialing246System Speed Dialing246Viewing System Speed-Dial Numbers247Dialing System Speed-Dial Numbers247Station Speed Dialing248Programming Station Speed-Dial Numbers and Names248Viewing Station Speed-Dial Numbers252Dialing Station Speed-Dial Numbers253Intercom, Speed-Dial, and Feature Code Directory254House Phone257Redialing259Using the Last Number Saved Feature260Using the Last Number Dialed Feature260Redirect Call261Paging262Remove from Paging263Do-Not-Disturb263Do-Not-Disturb Override267Remote Feature Programming268Station Password268Remote Do-Not-Disturb Programming269Remote Forward Programming271Default Station272Hookflash273Reminder Messages274Record Keeping and Maintenance Features276Call Cost Accounting276Station Message Detail Recording (SMDR)277System Error/Message Printing281Power Failure Capabilities283Customized System Programming Reports283Voice Processing Features285Introduction287Automated Attendant288Automated Attendant Applications289Automated Attendant Recall Destination290Automated Attendant Custom Audiotex Recordings290Extension ID291Call Routing Announcement292Call Routing Custom Audiotex Recordings293Call Screening293Digit Translation293Digit Translation Nodes293Fax-On-Demand295Directories297Locating a Name298Entering a Name298Changing the First/Last Name Search298Listening to the Next/Previous Name299Accepting a Name299Requesting Additional Information299Using the Directories299Record-A-Call300Scheduled Time-Based Application Routing (STAR)301SMDR Information Storage and Retrieval302Voice Mail303Voice Mail and Message Notification/Retrieval Applications303Mailboxes305Group Lists306Message Notification to Stations307Cascading Remote Message Notification307Primary and Alternate Notification307All Messages, Priority Only, and Each New Message Flags308Retry Call Attempts308Notification Numbers309Using Voice Mail310Access to a Mailbox310Initializing a Subscriber Mailbox or Extension ID311Listening to Messages312Recovering Deleted Messages314Sending a Message315Canceling Unheard Messages316Personal Options317Outside Caller Use of Voice Mail321Unified Messaging322Level 1323Levels 2 and 3325Automatic Fax Detection326Unified Messaging Required for Fax E-Mail326Fax Card Required326FAX E-Mail Message Format326Index327A327B-C328D-E329F-H330I-L331M-N332O-P333Q-R334S335T336U-W337Default Feature Codes339Voice Mail Flowchart341Back Cover342文件大小: 4.3 MB页数: 342Language: English打开用户手册