用户手册目录Table Of Contents3Installation Overview5Upgrading from a Previous Release6Upgrading a Single-User System6Pre-Installation Requirements9CRCS/OpCenter and OpCenterSP Checklist9Fax Option10Configuring the PC11Connecting the PC to the MCU13Local Connection to MCU13Remote Connection to MCU14Connection Procedure14Checking the Modem Settings16CRCS/OpCenter Software Installation19Testing CRCS23Logging In to CRCS23Setting the Time Zone24Adding the MCU25Establishing the Communications Link26Uploading MCU Options28Running the MCU Extension Utility Program28Adding an Endpoint28Adding a Conference Template30Adding a Company31Adding a Person31Adding a Site32Editing Defaults34Adding a Test Conference34Testing OpCenter35Faxmodem Installation36Windows 9536Windows NT 4.036Installing WinFax PRO 8.037Saving Faxes with WinFax Log Files41Setting Up Reminder Faxes41OpCenterSP Installation42Testing OpCenterSP46Appendix A: Modem Pooling48Administering Modem Pool Groups483800 Series Modem Installation513810513820573830577400A Data Module Installation58文件大小： 757.9 KB页数： 58Language: English打开用户手册
用户手册目录Table of Contents4IMPORTANT SAFETY INSTRUCTIONS15New Features and Enhancements17Release 6.0 Enhancements17Private Networks17Group Calling Enhancements19Queue Control19Prompt-Based Overflow20Centrex Transfer via Remote Call Forwarding20Authorization Codes and RemoteCallForwarding21Prior Releases: Features and Enhancements23Release 3.1 Enhancements23Call Restriction Checking for Star Codes23Trunk-to-Trunk Transfer Set for Each Extension23Programmable Second Dial Tone Timer24Security Enhancements24Disallowed List Including Numbers Often Associated...24Default Pool Dial-Out Code RestrictionforAllExt...24Default Outward Restrictions for VMI Ports24Default Facility Restriction Level(FRL)forVMIP...24Default for the Default Local Table25New Maintenance Procedure for TestingOutgoing Tru...25Release 4.0 Enhancements26Support for Up to 200 Extensions26Support for National ISDN BRI Service26New Control Unit Modules26800 NI-BRI Module26016 Tip/Ring Module26Downloadable Firmware for the 016andNIBRIModul...26Support for 2B Data Applications27Support for T1 Switched 56 DigitalDataTransmissi...27Forwarding Delay Option27Voice Announce on Queued Call Console27Time-Based Option for OverflowonCallingGroup28Single-Line Telephone Enhancements28Seven-Digit Password for SPM28Release 4.1 Enhancements29Coverage Timers Programmed for IndividualExtensio...29Night Service with Coverage Control29Night Service Group Line Assignment29Forward on Busy30Maintenance Testing for BRI Facilities that Are Pa...30Release 4.2 Enhancements31Additional Network Switch and Services Options for...31Improvements to Station Message Detail Recording (...32MERLIN LEGEND Reporter32Maintenance Enhancements33Change to Permanent Error Alarm33Enhanced Extension Information Report33Release 5.0 Enhancements33Computer Telephony Integration (CTI)33Basic Call Control34Screen Pop34HotLine Feature35Group Calling Enhancements36Most Idle Hunt Type36Delay Announcement Devices36Enhanced Calls-in-Queue Alarm Thresholds37MLX-5 and MLX-5D Telephones38About This Book39Intended Audience39How to Use This Book39Terms and Conventions Used40Typographical Conventions41Product Safety Labels41Security41Related Documents42How to Comment on This Book431. Read This First45Overview45Using This Guide46Related Guides47Your Role as System Manager48System Manager Responsibilities48The System Planning Forms49Upgrading the System50Environmental Requirements502. About the System53Background54Telephone Equipment56Switching Equipment58The Evolution of Switches58Switching Methods60System Overview61Incoming Trunks64Modes of Operation68Components70Line/Trunk and Extension Modules73Features74Applications74Programming the System77System Capacities77Auxiliary Components78Data Communications Capabilities813. System Components83Control Unit83Carriers83Processor Module84PCMCIA Memory Card85Power Supply Module86Line/Trunk and Extension Modules87Modules Supporting Extensions87Extension Jacks87Touch-Tone Receivers88016, 012, and 008 OPT Modules88Modules Supporting Lines/Trunks89Power-Failure Transfer Telephones89100D Module89800 NI-BRI Module92Summary92Telephones96MLX Telephones96MLX-28D98MLX-20L98MLX-16DP100MLX-10D101MLX-10DP101MLX-10102MLX-5D102MLX-5103Direct Station Selector104Analog Multiline Telephones106Single-Line Telephones107Line Buttons on Multiline Telephones107Key Mode Line Buttons108Line Buttons in Hybrid/PBX Mode109Line Buttons and Special Considerations in Behind ...110Operator Consoles112Queued Call Consoles112QCC Buttons113Direct-Line Consoles114Adapters116System Adapters116Telephone Adapters116Multi-Function Module116General Purpose Adapter117Adjuncts118System Adjuncts118Station Message Detail Recording Printer118System Programming and Maintenance PC119Loudspeaker Paging Systems119Dial Dictation120Fax Machines120Delay Announcements120Door Phone120Telephone Adjuncts121Modems121Headsets121Headpieces121Manual Operation (Analog Multiline Telephones Only...122One-Touch Operation (MLX and Analog Multiline Tele...122Specialty Handsets122Message-Waiting Indicator122Additional Telephone Adjuncts122Data Communications Adjuncts122Videoconferencing Systems124Passive Bus124Ascend Pipeline 25-Px Access Device125Summary125Power-Related Hardware128Power Accessories129System Auxiliary Power129Battery Backup Power129Telephone Power Units129Protection Accessories130In-Range Out-of-Building Protection130Off-Premises Range Extender130146A and 147A Surge Protectors130Electromagnetic Interference Filters131System Alarms131Trouble Alarm131Power-Failure Alarm131Power-Failure DID Busy-Out131Power-Failure Transfer Telephone1314. Features and Applications133Features133Feature Finders134Basic Calling and Answering136Covering Calls and Having Calls Covered144Calling Privileges and Restrictions147Customizing Phones150Messaging152Timekeeping155System Manager’s Functions and Features155Special Operator and Supervisor Features162Feature Descriptions166Covering Calls166Sharing Lines167Forward and Follow Me167Centrex Transfer via Remote Call Forwarding168Pickup169Coverage169Direct Voice Mail172Summary173Calling Restrictions176Outward and Toll Restrictions178Allowed/Disallowed Lists178Night Service with Outward Restriction179Pool Dial-Out Code Restriction180Facility Restriction Levels (FRLs)180Authorization Codes182Security183Dialing Features184Group Features185Calling Groups185Night Service Groups187Other Groups188Data Communications188Remote Access190Account Codes190Automatic Route Selection (ARS)191System Management Features192Applications192Summary of Applications193Voice Messaging Systems1965. Putting the System to Work203Scenario 1: A Small Office204Staff Needs204System Description207Scenario 2: A Professional Office209Staff Needs210Executive Staff211Secretarial Staff212Administrative/Support Staff213Other Needs214System Description214Equipment216Call Coverage and Call-Handling218Calling Restrictions223Optimizing Your System224Desktop Videoconferencing224Group Videoconferencing225CTI (Computer Telephony Integration) Link225System Requirements227Intuity CONVERSANT228PassageWay Direct Connection Solution228Caller ID2296. Managing the System231Using the Task Descriptions232Using the Programming Procedures233Using Detailed Procedures233Using Summary Programming Procedures234Introduction to System Programming235Types of Programming235Programming Screens236Information Screens236Menu Selection Screens237Data Entry Screens237System Programming Menu238Saving Entries and Moving among Screens239Idle States241Forced Idle Reminder Tones243Programming from the Console243System Programming Console243Console Buttons244Console Overlay246Console and DSS Lights246Console Lights246DSS Lights247Access to System Programming247Exiting System Programming248Programming from a PC with SPM248Types of PC Connections250Access to System Programming250With a Direct Local Connection250With a Local or Remote Modem Connection252Modem Connections252Centralized Telephone Programming254Starting Centralized Telephone Programming255Guidelines for Programming Extensions256Copying Feature and SA/ICOM Buttons259Copying Line/Trunk Button Assignments263Using Reports264Printing SMDR Reports266Printing System Programming Reports267Setting System Date and/or Time268Planning Guidelines268Task List: Setting System Date and/or Time269Programming Instructions269Backing Up the System269Planning Guidelines269Task List: Backing Up the System270Programming Instructions270Adding an Extension270Planning Guidelines271Task List: Adding an Extension271Programming Instructions273Moving an Extension273Planning Guidelines273Task List: Moving an Extension274Programming Instructions274Removing an Extension274Planning Guidelines274Task List: Removing an Extension275Programming Instructions276Assigning a HotLine Extension276Planning Guidelines276Task List: Assigning a HotLine Extension277Programming Instructions278Changing Calling Restrictions278Planning Guidelines278Task List: Changing Calling Restrictions279Programming Instructions279Changing Trunk-to-Trunk TransferStatus279Planning Guidelines280Task List: Changing Trunk-to-Trunk Transfer Status280Programming Instructions281Changing Coverage Delay Options281Planning Guidelines285Task List: Changing Coverage Ring Delays285Programming Instructions286Adding/Removing a Line287Planning Guidelines287Task List: Adding/Removing a Line287Programming Instructions287Adding a DLC Operator Position288Planning Guidelines288Task List: Adding a DLC Operator Position289Programming Instructions291Adding a QCC Operator Position291Planning Guidelines291Task List: Adding a QCC Operator Position293Programming Instructions294Adding Operator Features294Planning Guidelines294Task List: Adding Operator Features295Programming Instructions295Connecting Auxiliary Equipment296Planning Guidelines296Task List: Connecting Auxiliary Equipment298Programming Instructions299Changing Calling Group Assignments299Planning Guidelines299Task List: Changing Calling Group Assignments300Programming Instructions301Revising Allowed Lists301Planning Guidelines301Task List: Revising Allowed Lists302Programming Instructions303Assigning Allowed Lists to Extensions303Planning Guidelines303Task List: Assigning Allowed Lists to Telephones303Programming Instructions304Revising Disallowed Lists304Planning Guidelines304Task List: Changing Disallowed Lists306Programming Instructions306Assigning Disallowed ListstoExtensions306Planning Guidelines306Task List: Assigning Disallowed Lists to Extensions307Programming Instructions307Changing Group CoverageAssignments307Planning Guidelines308Task List: Changing Group Coverage Assignments309Programming Instructions309Revising Night Service withGroupAssignment309Planning Guidelines309Task List: Revising Night Service with Group Assignment310Programming Instructions311Revising Night Service with CoverageControl311Planning Guidelines312Task List: Revising Night Service with Coverage Control312Programming Instructions313Changing Extension Directory Labels313Planning Guidelines313Task List: Changing Extension Directory Labels314Programming Instructions314Changing Trunk Labels314Planning Guidelines315Task List: Changing Trunk Labels315Programming Instructions315Changing Posted Message Labels315Planning Guidelines316Task List: Changing Posted Message Labels316Programming Instructions316Changing Calling Group Labels317Planning Guidelines317Task List: Changing Calling Group Labels317Programming Instructions318Changing System Directory Labels318Planning Guidelines318Task List: Changing System Directory Labels318Programming Instructions319Adding a CTI Link319Planning Guidelines319Busying-Out and Restoring the MLX Module321Task List: Adding a CTI Link322Programming Instructions323Removing a CTI Link323Task List: Removing a CTI Link323Programming Instructions3247. Learning More325Guides325Ordering and Availability326System Reference Guides326Common Elements328Feature Reference329Contents and Organization330Entries330Appendixes331Special Tools332Using This Guide332System Programming332Contents and Organization333Appendixes333Special Tools334Using This Guide334User and Operator Guides335Common Elements335Calling Supervisor’s Guide and Data/VideoReferenc...337System Guides Information Finder3378. Troubleshooting the System347All Phones Are Dead (NoDialToneorLights)348Some Phones Are Dead (NoDialToneor Lights)349Difficulty Making Outside Calls351Phone Does Not Ring354DLC Console Not RingingforIncomingCalls357QCC Console NotRinging forIncoming Calls358Single-Line Phones Ring Back after Completed Call359Cannot Transfer Call after AnsweronanOutsideLi...360Night Service Not Working361Calls Not Going to Voice Mail363Callers Getting Incorrect Response from VoiceMail...365Calls Not Going to Coverage366Trouble Hearing Called Party367Programmed Button Fails367Reminder Messages ReceivedwiththeWrong Time368Recall/Switchhook Does Not Work369Calling Group Members NotReceivingCalls370Calls Not ReceivingScreen Pop371Calling Group Overflow Calls Not ReceivingScreen ...373Secondary Announcements Not Playing as Programmed373Other or Unresolved Problems376A. Customer Support Information377Support Telephone Number377Federal Communications Commission (FCC) Electromag...377Canadian Department of Communications (DOC) Interf...378FCC Notification and RepairInformation378Installationand OperationalProcedures379DOC Notification and RepairInformation381Renseignements sur la notification du ministère de...382Security of Your System: PreventingToll Fraud385Toll Fraud Prevention386Physical Security, Social Engineering, and General...387Preventive Measures387Security Risks Associated with Transferring throug...388Preventive Measures388Security Risks Associated with the Automated Atten...390Preventive Measures390Security Risks Associated with the Remote Access F...391Preventive Measures391Other Security Hints392Educating Users392Educating Operators393Detecting Toll Fraud393Establishing a Policy394Choosing Passwords395Physical Security395Limiting Outcalling395Limited Warranty and LimitationofLiability396Limitation of Liability397Remote Administration andMaintenance397B. About Telecommunications399Telephone Extension Equipment400Transmission Facilities401Switching Equipment403The Evolution of Switches403The Evolution of Switching Offices405Signaling406Signal Transmission407Telephone Numbering Plans408C. System Capacities409Constraining Factors414D. System Planning Forms417E. Removing/Reinstalling the Control Unit Cover421Removing the Control Unit Housing422Installing the Control Unit Housing422Installing the Top Cover422Installing the Front Cover424Glossary425Index453文件大小： 4.0 MB页数： 472Language: English打开用户手册
