用户手册目录CentreVu® CMS R3V8 High Availability Connectivity, Upgrade and Administration1Table of Contents31 Introduction7Overview7Supported Definity Switches8Supported CMS Platform Combinations8Required and Optional Software9Special Upgrade Considerations10General Roles and Responsibilities10Customer-Specific Roles and Responsibilities11CentreVu CMS Helplines12Customer Support for U.S. and Canada12Customer and Technician Support Outside of U.S. and Canada12Technician Support for U.S. and Canada122 Connecting HA Servers to the Switch13Overview13Server Switch-Over Options13Basic Configuration Rules14Connecting Blocks15Planning for LAN Switch Links15Connecting to the Definity Switch17Overview17LAN Connectivity Options17Ethernet Ports on a CMS Computer17Connecting with a 10Base-T Hub183 Upgrading CMS to the High Availability Option21Overview21HA Upgrade Scenarios21Overview of the HA Upgrade Procedure23Verifying the Tape Drive on an Enterprise 3000 Server26Tape Verification Procedure26Performing a CMSADM Backup27Overview27Prerequisites27Procedure28Performing a Full Maintenance Backup31Performing a Maintenance Backup (Administration Data Only)32Procedure32Setting Up CMS on an HA Server34Overview34Prerequisites34Setting Authorizations35Overview35Procedure36Setting Up Data Storage Parameters41Overview41Procedure41Setting Up a LAN for Switch Connections44Overview44Prerequisites44Procedures45Setting Up the CMS Application47Overview47Prerequisites47Setup Methods47Installing Feature Packages66Installing the Forecasting Package66Overview66Prerequisites66Procedure66Installing the External Call History Package70Overview70Running ECH in the HA Environment70Prerequisites70Procedure71Setting Up the Remote Console76Overview76Platform Considerations76Administering the Remote Console Port76Redirecting the Remote Console Port to the Modem77Setting Up the Alarm Originator79Setting Up the NTS79Configuring the NTS79Creating an Alternate Boot Device for Mirrored Systems84Migrating CMS System Administration Data to the New Server84Procedure84Checking the Archive Interval86Administering the Switch87Performing an Incremental Maintenance Backup87Procedure87Upgrade the Original CMS Server88Migrating CMS Historical Data to the New HA Server89Procedure89Migrating Administration Data Back Onto the Original Server90Migrate the Administration Data90Performing a New Full Maintenance Backup and Restore92Performing the Full Maintenance backup on the new HA server92Restoring historical data to the original server92Procedure92Performing CMSADM Backups on the HA Servers944 Administering the Switch for CMS High Availability Systems95Overview95Multiple ACDs (Switches) on HA Systems95Setting Up Version and Release Values96Overview96Determining Switch/CMS Compatibility96Setting the Switch Version97Setting the Call Center Release98Setting the Adjunct CMS Release99Setting Up the Link on the CMS Computer100Administering the Definity Switch101Overview101Administering the LAN Connection101Adding a Second Packet Interface102Adding Node Names and IP Addresses104Adding a C-LAN IP Interface106Adding an Ethernet Data Module108Adding the Processor Interface Channels109Adding IP Routing110Index113A113C113D113E113F113G113H113I113L113M113N114P114R114S114T114V114文件大小： 977.4 KB页数： 114Language: English打开用户手册
