用户手册目录Table of Contents2Introduction4Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, full-service customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorize...4Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service...4Product Identification4The model number on a label (usually on the housing) identifies Motorola products. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits.4Use these numbers when requesting information or ordering replacement parts.4Product Names4Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.4Product Changes4When electrical, mechanical or production changes are incorporated into Motorola products, a revision letter is assigned to the chassis or kit affected, for example: -A, -B, or -C, and so on. The chassis or kit number, complete with revision ...4Regulatory Agency Compliance4This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:4This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).4Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada.4Computer Program Copyrights5The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other cou...5About This Service Manual5Using this service manual and the suggestions contained in it assures proper installation, operation, and maintenance of W230/W388/W216/W231 telephones. Refer questions about this manual to the nearest Customer Service Manager. This manual co...5Audience5This document aids service personnel in testing and repairing W230/W388/W216/W231 telephones Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.5Scope5This manual provides basic information relating to W230/W388/W216/W231 telephones, and also provides procedures and processes for repairing the units at Level 1 and 2 service centers, including:5Conventions6Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.6M6Warranty Service Policy6The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty.6Non-warranty repairs are available at agreed fixed repair prices.6Out of Box Failure Policy6The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs ...6Product Support6The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motoro...6Customer Support6Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center.6Parts Replacement7When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly...7Accessories and Aftermarket Division (AAD)7Replacement parts, test equipment, and manuals can be ordered from AAD.7For EMEA spare parts call +49 461 803 1638.7For Asia spare parts call +65 648 62995.7Specifications8Product Overview10The Motorola W230/W388/W216/W231 features a global system for mobile communications wireless interface technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service ...10The telephones are made of polycarbonate plastic. The display and speaker, as well as the 21- key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone connectors, and power button are contained within Bar form-fa...10Features10W230/W388/W216/W231 telephones use advanced, self-contained, sealed, custom integrated circuits to perform the complex functions required for GSM communication. Aside from the space and weight advantage, microcircuits enhance basic reliabilit...10Features available in this family of telephones include:10Caller Line Identification11Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In th...11SIM Toolkit™ - Class 211SIM Application Toolkit is a value-added service delivery mechanism that allows GSM operators to customize the services they offer their customers, from the occasional user who requests sports news and traffic alerts, to a high call time busi...11The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.11Harvey_ Comparison Chart11General Functions12Controls, Indicators, and Input/Output (I/O) Connectors12The W230/W388/W216/W231 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD.12Press & hold the Power Key O until the display lights up to turn on your phone.12Figure 1. W230/W388/W216/W231 Telephone Control Locations12Menu Navigation12W230/W388/W216/W231 telephones are equipped with a simplified icon and graphical-based user interface. See the table below for details of the W230/W388/W216/W231 menu structure. A five-way navigation key allows you to move easily through menu...12Liquid Crystal Display (LCD)13The LCD provides a 700 square millimeter multicolor backlit color display with user- adjustable contrast settings for optimum readability in all light conditions. The bit-map 128 x 128 pixel display includes up to 3 lines of text, 1 line of i...13Figure 2. W230/W388/W216/W231 Display Icon Indicators13User Interface Menu Structure14The table below shows a portion of the W230/W388/W216/W231 telephone menu structure.14* Optional Network, SIM card, or subscription-dependent features.14Menu Map14main menu14Figure 3. W230/W388/W216/W231 Menu Structure14Battery Function15The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 50%, 20%, 5%, and Low Battery.15Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example).15Operation15For detailed operating instructions, refer to the appropriate User Guide.15Tools and Test Equipment15The table below lists the tools and test equipment used on W230/W388/W216/W231 telephones. Use either the listed items or the equivalent.15Table 1: General Test Equipment and Tools15Figure 4. A screwdriver (T5), a pair of tweezers, wedge tool16Disassembly16This section describes how to disassemble a W230/W388/W216/W231 telephone. Tools and equipment used are listed on the preceding page.16Removing and Replacing the Battery171. Ensure the phone is turned off.172. Push the latch and pop out the battery cover.17Figure 5. Removing the battery cover173. Press the tab to pop out the battery.174. To replace, insert the battery with 2 tabs on its bottom end into the battery slot.17Figure 6. Replace the battery cover175. Click the battery into place, then slip the battery cover over it.17Removing and Replacing the T-flash Card181. Remove the battery.182. Remove the T-flash from its holder by sliding it in the direction shown below.18Figure 7. Removing the T-flash card183. To replace, carefully slide the T-flash into position in its socket.18Removing and Replacing the SIM Card181. Remove the SIM from its holder by sliding it in the direction shown below.18Figure 8. Removing the SIM card182. To replace, carefully slide the SIM into position in its socket.18Removing the audio jack cover191. Remove the audio jack cover.19Figure 9.19Removing the EMU jack cover191. Remove the EMU jack cover.19Figure 10.19Removing and Replacing the Front Housing201. Pull open the top of the front housing.20Figure 11.202. Remove the front housing.20Figure 12. Removing the front housing203. (Optional) Remove and replace the rubber keypad. It slips out of the front housing.21Figure 13. Removing the rubber keypad214. To replace, simply snap the front and back halves together again.215. Remove six T5 screws around the rear housing.216. Use torque force of 13.73 N-cm.21Figure 14. Removing the six T5 screws21Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module221. Remove the front housing.222. Disengage the both side hooks which help to secure the transceiver board to the rear housing, and then pop it out.22Figure 15. Disengaging the side hooks223. In the rear housing component, gently pry out the vibrator module.22Figure 16. Removing the vibrator module22Removing the key frame231. Remove the key frame.23Figure 17.23Removing and Replacing the Antenna Module, Microphone231. Remove the transceiver board, the vibrator module, and the rear housing.232. Gently snap the antenna away from the transceiver board.23Figure 18. Removing the antenna module233. (Optional) Remove and replace the speak.24Figure 19. Removing the microphone244. Carefully pry off the microphone component.24Figure 20. Removing the microphone24Removing the board to board connector251. Removing the board to board connector.25Figure 21.25Removing and Replacing the LCD Screen251. Remove the antenna module as described earlier.252. Gently pry the LCD screen away from the Transceiver board. Six hooks hold it in place (three on each side).25Figure 22. Pry the LCD screen away from the Transceiver board253. Detach the cable connecting the LCD screen to the Transceiver board.254. To replace it, gently solder the cable to the Transceiver board then mount the LCD.255. Restore the antenna module and other parts.25Removing and Replacing the LCD Shielding Case261. Remove the LCD screen as described earlier.262. Gently pry the LCD shielding case away from the LCD screen.26Shielding case26Figure 23. Pry the LCD shielding case away263. (Optional) Remove and Replace the receiver.26Figure 24. Pop out the receiver264. To replace it, mount the LCD shielding case over the LCD screen.265. Restore the LCD screen and other parts.26Removing and Replacing the Camera Module271. Remove the gasket of Camera.27Figure 25. Remove the gasket of Camera272. Use Jig to clip out the camera module gently.27Notice: Please use Jig (AMS PN: 0-00-00-40861 /CCI PN:27XXXX005700W) to remove Camera module.27Figure 26. Use Jig to clip out the camera module gently273. (Optional) remove and replace the camera module.28Figure 27. Remove the camera module284. Restore the camera module and other parts.28Subscriber Identity Module (SIM) and Identification Label29SIM29A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).29The SIM contains:29Identification29Each Motorola GSM phone is labeled with a variety of identifying numbers. The following information describes the current identifying labels.29Mechanical Serial Number (MSN)29Figure 28. MSN Label Breakdown29International Mobile Station Equipment Identity (IMEI)29The International Mobile Station Equipment Identity (IMEI) number is an individual number unique to the Transceiver and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means...29Table 2: IMEI Number Breakdown30Where30Other label number configurations present are:30Troubleshooting31Manual Test Mode31Motorola W230/W388/W216/W231 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands.31To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used.311. Press and hold to turn the phone OFF.312. Remove the battery as described in the procedures.313. Remove the customer’s SIM card from the phone as described in the procedures.314. Insert the test SIM into the SIM slot.315. Replace the battery as described in the procedures.316. Press and hold to turn the phone ON.31Manual Test Mode Commands31Table 3: Manual Test Commands31Troubleshooting Chart32Table 4: Level 1 and 2 Troubleshooting Chart32Programming: Software Upgrade and Flexing33Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.33Part Number Charts (W230)34The following section provides a reference for the parts associated with W230 telephones.34Exploded View Diagram34Figure 29. W230 Exploded View Diagram34Exploded View Parts List35Table 5: W230 Exploded View Parts List35Part Number Charts (W388)36The following section provides a reference for the parts associated with W388 telephones.36Exploded View Diagram36Figure 30. W388 Exploded View Diagram36Exploded View Parts List37Table 6: W388 Exploded View Parts List37Part Number Charts (W216)38The following section provides a reference for the parts associated with W216 telephones.38Exploded View Diagram38Figure 31. W216 Exploded View Diagram38Exploded View Parts List39Table 7: W216 Exploded View Parts List39Part Number Charts (W231)40The following section provides a reference for the parts associated with W231 telephones.40Exploded View Diagram40Figure 32. W231 Exploded View Diagram40Exploded View Parts List41Table 8: W231 Exploded View Parts List41To order parts please use the following Link:41https://servicelink3.motorola.com41(Password is required)41For information on ordering parts please contact EMEA at +49 461 803 1638.41Accessories42Table 9: List of Accessories42Index43A43B43C43D43E43F43G43H43I44L44M44N44O44P44R44S44T45U45V45W45文件大小: 2.4 MB页数: 47Language: English打开用户手册