用户手册 — Talkswitch CT.TS005.001101.UK

目录

• Preface

  3
• Table of Contents

  5
• Chapter 1: TalkSwitch Installation

  9
  • 1.1 Installation

    9
  • 1.2 Front Panel lights

    10
  • 1.3 Back Panel

    11
    • 1.3.1 TalkSwitch 24 Models

      11
    • 1.3.2 TalkSwitch 48 Models

      11
  • 1.4 Plugging into the Back Panel

    13
    • 1.4.1 Connecting telephone lines

      13
    • 1.4.2 Connecting extension telephones and other devices

      14
    • 1.4.3 Connecting devices to the Music and PA ports

      14
    • 1.4.4 Connecting TalkSwitch to a LAN and/or PC

      15
      • 1.4.4.1 Connecting TalkSwitch to a LAN for local configuration

        15
      • 1.4.4.2 Connecting TalkSwitch to a PC using a USB cable

        15
      • 1.4.4.3 Connecting TalkSwitch to a PC using a Serial cable

        15
      • 1.4.4.4 Connecting to TalkSwitch over IP

        16
  • 1.5 Using 2 or more TalkSwitch units on a LAN

    16
    • 1.5.1 Connecting 2 or more TalkSwitch units to a LAN

      16
    • 1.5.2 Setting the Unit ID for the first time

      17
    • 1.5.3 Changing the Unit ID

      18
    • 1.5.4 How unit IDs affect system extension numbers

      18
    • 1.5.5 Keep track of the lines and extensions

      19
    • 1.5.6 Optimizing the system for networked use

      19
• Chapter 2: TalkSwitch Configuration

  21
  • 2.1 Install the TalkSwitch Configuration Software

    21
  • 2.2 Running the TalkSwitch software

    22
  • 2.3 System Configuration

    23
    • 2.3.1 The configuration screen

      23
      • 2.3.1.1 File Menu

        24
      • 2.3.1.2 View Menu

        24
      • 2.3.1.3 Tools Menu

        24
      • 2.3.1.4 Help Menu

        25
    • 2.3.2 Configuration Navigation

      25
      • 2.3.2.1 Configuration considerations connecting multiple units to a LAN

        26
    • 2.3.3 System Information

      26
      • 2.3.3.1 Administration

        27
      • 2.3.3.2 IP Configuration

        28
      • 2.3.3.3 VoIP Configuration

        31
      • 2.3.3.4 PSTN analogue telephone Lines

        36
      • 2.3.3.5 VoIP Numbers

        39
      • 2.3.3.6 Line Hunt Groups

        40
      • 2.3.3.7 Automatic Route Selection and Toll Restriction

        41
      • 2.3.3.8 Fax Information

        47
      • 2.3.3.9 Local Extensions

        48
      • 2.3.3.10 Remote Extensions

        50
      • 2.3.3.11 Extension Ring Groups

        52
      • 2.3.3.12 On-hold/Ringback

        54
    • 2.3.4 Voicemail

      55
      • 2.3.4.1 Local Extension Voicemail

        55
      • 2.3.4.2 Remote Extension Voicemail

        58
      • 2.3.4.3 General Voicemail

        59
      • 2.3.4.4 Global Settings

        60
    • 2.3.5 Call Handling

      61
      • 2.3.5.1 Modes

        61
      • 2.3.5.2 Auto Attendant

        62
      • 2.3.5.3 PSTN analogue telephone Lines

        68
      • 2.3.5.4 VoIP Numbers

        70
      • 2.3.5.5 Local Extensions - Call Cascade

        71
      • 2.3.5.6 Remote Extensions - Call Cascade

        74
      • 2.3.5.7 Extension Ring Groups - Call Cascade

        76
    • 2.3.6 Call Back/DISA

      77
      • 2.3.6.1 Auto Call Back

        79
      • 2.3.6.2 Prompted Call Back

        81
      • 2.3.6.3 DISA

        83
    • 2.3.7 Options

      84
      • 2.3.7.1 Audio Controls

        84
      • 2.3.7.2 Transfer Options

        86
      • 2.3.7.3 Miscellaneous

        87
      • 2.3.7.4 Troubleshooting

        90
      • 2.3.7.5 Troubleshooting - Advanced

        92
• Chapter 3: Using TalkSwitch

  95
  • 3.1 In the Office - Receiving Calls with or without the Auto Attendant

    95
    • 3.1.1 Receiving calls using the Auto Attendant

      95
    • 3.1.2 Receiving calls without the Auto Attendant

      95
  • 3.2 In the Office - Making and Receiving Calls

    96
    • 3.2.1 Making calls from a Local Extension

      96
    • 3.2.2 Receiving calls at a Local Extension

      96
    • 3.2.3 Placing calls on Hold at a Local Extension

      97
    • 3.2.4 Transferring calls

      97
    • 3.2.5 Call Park - Parking and retrieving callers

      98
      • 3.2.5.1 Parking a caller

        98
      • 3.2.5.2 Parking a caller using Auto Park

        99
      • 3.2.5.3 Retrieving a parked call

        99
      • 3.2.5.4 Using Call Park with the Paging option

        99
    • 3.2.6 Call Queue/UCD/Call Waiting - Queuing and retrieving callers

      99
      • 3.2.6.1 Queuing calls to a single extension

        99
      • 3.2.6.2 Queuing callers to an Extension Ring Group

        100
    • 3.2.7 Using the TalkSwitch Call Waiting feature

      101
    • 3.2.8 Conference calling with TalkSwitch

      101
    • 3.2.9 Making and receiving calls using VoIP

      102
    • 3.2.10 Using Phones connected in parallel to TalkSwitch

      103
    • 3.2.11 Modems and telephone line access

      104
  • 3.3 Out of the Office - Receiving Calls through Call Forwarding

    105
    • 3.3.1 The three ways to forward calls

      105
    • 3.3.2 Transferring calls from a Remote Extension

      105
    • 3.3.3 Screening options for forwarded calls

      106
    • 3.3.4 Calls over VoIP with SIP phones and Gateways

      107
  • 3.4 Using the TalkSwitch Voicemail System

    107
    • 3.4.1 Activating voicemail boxes

      108
    • 3.4.2 Retrieving messages/Accessing a voice mailbox

      108
    • 3.4.3 Pager and Cell Phone notification

      110
  • 3.5 Music on Hold

    111
  • 3.6 Mode Switching Options

    111
  • 3.7 Out of the Office - Making Calls with Call Back and DISA (Call Bridge)

    112
    • 3.7.1 Using (Call Bridge)

      112
    • 3.7.2 Using Call Back

      113
  • 3.8 Upgrading the TalkSwitch Software and Firmware

    115
• Chapter 4: Call Detail Record Logging (CDR)

  119
  • 4.1 Enabling Call detail record (CDR) logging

    119
  • 4.2 retrieving Data

    120
    • 4.2.1 Web Interface - Store to File on TalkSwitch

      120
    • 4.2.2 Serial Interface - Real Time to Serial Interface

      122
  • 4.3 Analyzing the Data

    123
• Chapter 5: VoIP Information

  127
  • 5.1 Introduction to VoIP

    127
  • 5.2 Optimizing Your IP Network for VoIP

    127
    • 5.2.1 The Broadband Connection

      127
    • 5.2.2 The Router/NAT/Firewall

      128
    • 5.2.3 The Local Area Network

      129
  • 5.3 FAQ

    129
• Appendix A: Help and Troubleshooting

  135
• Appendix B: Using TalkSwitch with Telephone Company Calling Services

  145
• Appendix C: Quick Commands and Touch-Tone Functions

  149
• Appendix D: Regulatory Information

  155
• Appendix E: TalkSwitch One-Year Warranty

  157
• Appendix F: Specifications

  159
• Appendix G: TalkSwitch and Power Interruptions

  161
• Appendix H: Copyright and Licensing Notices

  163
• Glossary

  167