Samsung SRF836WDRS Benutzerhandbuch

English - 113

TROUBLESHOOTING

PROBLEM

SOLUTION

No sound is output

while I’m watching

the Kitchen TV.

• If the TV is muted, the refrigerator plays the TV program with no sound output. Make

sure the TV is unmuted.

Video or sound

is disconnected

irregularly while

I’m watching TV.

• A busy network can cause the TV to be disconnected. Check the network connection

and try again if necessary.

In Mirroring mode,

the refrigerator

cannot find my

mobile device.

• Use Easy Setup to connect to your Wi-Fi network.
• Go to the mobile device, and make sure the refrigerator is registered to the Smart

Home app.

• Make sure the mirroring function is enabled on the mobile device.

Mirroring fails

or disconnected

irregularly.

• Check the Internet connection status.
• Make sure the current password matches the password that you set on the mobile

device.

The video screen

is not displayed

properly in

Mirroring mode.

• Some video sources are protected by DRM and cannot be played without

authorization. Contact the contents provider for details.

The refrigerator

indicates a

successful Easy

Connection but

the mobile device

warns me of a

failure.

• Easy Connection may fail depending on the network status of your router or modem

or the Samsung server. In this case, the refrigerator can still connect to the Internet
but fails to sync with the mobile device. To restore the sync with the mobile device,
run Easy Connection again.

Time sync fails

even though the

two devices are

connected to the

same network.

• Time sync may fail depending on the network status your router or modem or the

Samsung server. If this occurs, set the time manually or try a different router or
modem for the connection.

I have entered a

valid security key,

but the connection

fails.

• The connection will fail if your router or modem is set to Manual with invalid setting

values. Tap IP Address to check the network settings.

• If the problem persists in Automatic mode, check if your router or modem is working

properly by connecting another mobile device to it. If there is no problem with the
router or modem, press Reset to restart the refrigerator

I cannot access

the Calendar

account screen.

• On the Home screen, tap and hold the Calendar icon for 5 seconds to reset your

Calendar account settings.

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