Avaya 1150E Benutzerhandbuch
Call Center Agent/Supervisor Features
115
Login with Agent ID and Multiple
Queue Assignment (MQA)
Queue Assignment (MQA)
The process of logging in using MQA consists of entering your four digit
Agent ID followed by a Supervisor ID (if your queue requires one)
followed by up to five ACD DNs and priority values (if priority values are
being used) terminated by ##.
Agent ID followed by a Supervisor ID (if your queue requires one)
followed by up to five ACD DNs and priority values (if priority values are
being used) terminated by ##.
To choose the default Priority or Supervisor ID, enter # instead of a
Priority entry or a Supervisor ID entry. The Priority or Supervisor
configured for your Avaya 1150E IP Deskphone will be used.
Priority entry or a Supervisor ID entry. The Priority or Supervisor
configured for your Avaya 1150E IP Deskphone will be used.
Note: A Supervisor who is logging in to accept ACD calls cannot
specify a Supervisor ID (even in the case where agents are required
to enter one).
specify a Supervisor ID (even in the case where agents are required
to enter one).
To login with Agent ID and MQA:
1.
Press the
In-Calls
Key.