Avaya 1150E Benutzerhandbuch

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Call Center Agent features
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Note: If you have the handset option and you pick up the handset, 
you must also press a DN key, otherwise the handset is not operable. 
You can terminate a call by replacing the handset in the cradle.
The phone rings and the In-Calls indicator flashes:
To end an ACD call:
Call Forcing
The Call Forcing option automatically connects incoming ACD calls. You 
do not need to press the 
In-Calls
 Key.
When Call Forcing is on, you have a time interval between each incoming 
call that is defined by your network administrator. After the time interval is 
up, you hear a tone and Call Forcing automatically connects you with the 
incoming caller. You will hear a short tone and then the call automatically 
gets routed to your station. The In-Calls indicator lights continuously 
during the call.
Note: Pressing the 
In-Calls 
Key with Call Forcing (Auto Answer) on, 
disconnects an active ACD call.
1.
Press the 
In-Calls 
Key. The caller is 
connected and the indicator lights 
continuously.
1.
Press the 
In-Calls 
Key. The caller is 
disconnected and the indicator light 
turns off.
or
Press the 
Goodbye
 Key.
or
Wait for the caller to terminate the call.