Avaya 1150E Benutzerhandbuch

This section explains the features that are available to ACD agent 
positions.

This feature allows you to record the type of activity you are performing. 
On the Meridian 1, use the 

 Key and activity codes.The 

Meridian 1 tracks items such as the number of specific types of calls and 
the holding times for these calls.

Repeat these steps if performing multiple tasks.

The 

 Key is the lower right key on your Avaya 1150E IP 

Deskphone and is the main ACD extension (Primary DN). It allows you to 
answer the next queued call on the primary DN. This key presents only 
ACD calls. To disconnect from an ACD call, press the 

 Key or 

press the 

 Key a second time.

To make outgoing calls and accept non-ACD calls, your network 
administrator must configure one or more non-ACD DNs (Individual DNs) 
to your Avaya 1150E IP Deskphone.

1.

Press the 

 key.

2.

the Activity Code that corresponds 

to the activity being performed.

3.

Press the 

 key again.