BenutzerhandbuchInhaltsverzeichnisTable of Contents7Copyright and legal notices3About This Document15Purpose15Intended Audiences15How to Use This Document16Conventions Used in This Document18Security18How to Order Documentation19How to Comment on This Document201. Introduction21DEFINITY ProLogix Solutions Overview21Supported Applications22Application Starter Packages24Differences between DEFINITY ProLogix Solutions and DEFINITY ECS26Hardware28Cabinets28Compact Modular Cabinets29Software31Reliability322. Desktop/Console Solutions33Telephones for the Global Marketplace33Digital DCP Telephones35ISDN BRI Telephones48Analog (Single-Line) Telephones50Attendant Consoles56DEFINITY Attendant Console56DEFINITY PC Console573. Adjuncts59Power Systems60On Hold and Delayed Announcement Systems61Headsets62Audio and Visual Paging63Alerts and Sensors63External Speakerphones64Security Devices64Call Accounting Systems674. Messaging/Voice Response Solutions71Messaging Systems and Call Coverage72Messaging Integration73INTUITY AUDIX73DEFINITY AUDIX78Centralized Messaging vs. Networked Messaging78INTUITY AUDIX Messaging Solutions79INTUITY AUDIX Features79INTUITY Message Manager83DEFINITY AUDIX Voice Messaging System85DEFINITY AUDIX Features87INTUITY CONVERSANT90Octel 10092Octel 100 Features925. Call Center Solutions95CentreVu Call Management System (CMS)97CentreVu Supervisor98CentreVu Explorer II100Automatic Call Distribution (ACD)103Basic Call Management System107Basic Call Management System Vu109Requirements110Call Center Basic111Call Center Deluxe112Call Center Elite113CentreVu Virtual Routing114CentreVu Advocate116CentreVu Compact Call Center Drop-In Solutions1196. Wireless Solutions121Medium Range Mobility Solution121Long Range Mobility Solutions124DEFINITY Wireless Business System R2 - PWT126DEFINITY Wireless Business System - DECT Adjunct127Starter Application Package1297. Computer Telephony Integration Solutions131Server-Based Solutions132Third-Party Applications133PassageWay Direct Connection Solutions136PassageWay Telephony Manager R2.0137PassageWay Service Provider139Requirements140Third-Party Applications1438. Telecommuting/Virtual Office Solutions147DEFINITY ProLogix Features for Telecommuting147Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net148Extended User Administration of Redirected Calls (Telecommuting Access)148Personal Station Access148Station Security Codes149Pipeline 15149DEFINITY Extender150AUDIX Features for Telecommuting151Starter Application Package1529. System Administration Solutions153System Management Terminal and Applications154DEFINITY ProLogix Management Terminal154DEFINITY Site Administration Release 1.0155Terminal Administration160Portless Administration/Administration Without Hardware160Automatic Station Relocation/Terminal Translation Initialization162Scheduling163Basic Reporting164Performance Measurements165Call Charge Information167Call Detail Recording168Call Detail Recording Features168Call Detail Recording Devices170Call Accounting Systems170Security172Security Violation Notification172Call Restrictions17210. Trunking and Networking Solutions173Uniform Dial Plan173Distributed Communication System174Adding DEFINITY ProLogix Solutions to Existing DCS Networks177QSIG Global Networking179World Class Routing180Network Management Features182Time of Day Routing182Automatic Route Selection183Automatic Alternate Routing183Generalized Route Selection184Facility Restriction Level185Authorization Codes186Network Interfaces and Equipment187Trunk Group Circuits187Centralized Attendant Service194Main/Satellite/Tributary195Electronic Tandem Network196Multimedia Communications197Starter Application Package200A. Features201Automatic Routing Features202Basic Features203Call Center Features212Hospitality Features214Private Networking Features215Trunk Group Features218B. Documentation Library219Call Center219DEFINITY ECS Release 7.1 (and later) Administration & Operations220DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact Modular Cabinets222DEFINITY Adjuncts223DEFINITY AUDIX System Release 4223Guide Builder224INTUITY Messaging Solutions Release 5225PC Applications and CALLMASTER225Telephones226Index229Numerals229A229B231C231D233E234F234G235H235I235L236M236N237O237P237Q238R238S239T240U241V241W242Größe: 2,19 MBSeiten: 242Language: EnglishHandbuch öffnen
