Manuais de utilizador para Lucent Technologies 555-235-100

índice analítico

• Table of Contents

  7
• Copyright and legal notices

  3
• About This Document

  15
  • Purpose

    15
  • Intended Audiences

    15
  • How to Use This Document

    16
  • Conventions Used in This Document

    18
  • Security

    18
  • How to Order Documentation

    19
  • How to Comment on This Document

    20
• 1. Introduction

  21
  • DEFINITY ProLogix Solutions Overview

    21
  • Supported Applications

    22
  • Application Starter Packages

    24
  • Differences between DEFINITY ProLogix Solutions and DEFINITY ECS

    26
  • Hardware

    28
    • Cabinets

      28
    • Compact Modular Cabinets

      29
  • Software

    31
  • Reliability

    32
• 2. Desktop/Console Solutions

  33
  • Telephones for the Global Marketplace

    33
    • Digital DCP Telephones

      35
    • ISDN BRI Telephones

      48
    • Analog (Single-Line) Telephones

      50
  • Attendant Consoles

    56
    • DEFINITY Attendant Console

      56
    • DEFINITY PC Console

      57
• 3. Adjuncts

  59
  • Power Systems

    60
  • On Hold and Delayed Announcement Systems

    61
  • Headsets

    62
  • Audio and Visual Paging

    63
  • Alerts and Sensors

    63
  • External Speakerphones

    64
  • Security Devices

    64
  • Call Accounting Systems

    67
• 4. Messaging/Voice Response Solutions

  71
  • Messaging Systems and Call Coverage

    72
  • Messaging Integration

    73
    • INTUITY AUDIX

      73
    • DEFINITY AUDIX

      78
  • Centralized Messaging vs. Networked Messaging

    78
  • INTUITY AUDIX Messaging Solutions

    79
    • INTUITY AUDIX Features

      79
  • INTUITY Message Manager

    83
  • DEFINITY AUDIX Voice Messaging System

    85
    • DEFINITY AUDIX Features

      87
  • INTUITY CONVERSANT

    90
  • Octel 100

    92
    • Octel 100 Features

      92
• 5. Call Center Solutions

  95
  • CentreVu Call Management System (CMS)

    97
  • CentreVu Supervisor

    98
  • CentreVu Explorer II

    100
  • Automatic Call Distribution (ACD)

    103
  • Basic Call Management System

    107
  • Basic Call Management System Vu

    109
    • Requirements

      110
  • Call Center Basic

    111
  • Call Center Deluxe

    112
  • Call Center Elite

    113
  • CentreVu Virtual Routing

    114
  • CentreVu Advocate

    116
  • CentreVu Compact Call Center Drop-In Solutions

    119
• 6. Wireless Solutions

  121
  • Medium Range Mobility Solution

    121
  • Long Range Mobility Solutions

    124
    • DEFINITY Wireless Business System R2 - PWT

      126
    • DEFINITY Wireless Business System - DECT Adjunct

      127
  • Starter Application Package

    129
• 7. Computer Telephony Integration Solutions

  131
  • Server-Based Solutions

    132
    • Third-Party Applications

      133
  • PassageWay Direct Connection Solutions

    136
    • PassageWay Telephony Manager R2.0

      137
    • PassageWay Service Provider

      139
    • Requirements

      140
    • Third-Party Applications

      143
• 8. Telecommuting/Virtual Office Solutions

  147
  • DEFINITY ProLogix Features for Telecommuting

    147
    • Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net

      148
    • Extended User Administration of Redirected Calls (Telecommuting Access)

      148
    • Personal Station Access

      148
    • Station Security Codes

      149
  • Pipeline 15

    149
  • DEFINITY Extender

    150
  • AUDIX Features for Telecommuting

    151
  • Starter Application Package

    152
• 9. System Administration Solutions

  153
  • System Management Terminal and Applications

    154
    • DEFINITY ProLogix Management Terminal

      154
    • DEFINITY Site Administration Release 1.0

      155
  • Terminal Administration

    160
    • Portless Administration/Administration Without Hardware

      160
    • Automatic Station Relocation/Terminal Translation Initialization

      162
  • Scheduling

    163
  • Basic Reporting

    164
  • Performance Measurements

    165
  • Call Charge Information

    167
  • Call Detail Recording

    168
    • Call Detail Recording Features

      168
    • Call Detail Recording Devices

      170
    • Call Accounting Systems

      170
  • Security

    172
    • Security Violation Notification

      172
    • Call Restrictions

      172
• 10. Trunking and Networking Solutions

  173
  • Uniform Dial Plan

    173
  • Distributed Communication System

    174
  • Adding DEFINITY ProLogix Solutions to Existing DCS Networks

    177
  • QSIG Global Networking

    179
  • World Class Routing

    180
  • Network Management Features

    182
    • Time of Day Routing

      182
    • Automatic Route Selection

      183
    • Automatic Alternate Routing

      183
    • Generalized Route Selection

      184
    • Facility Restriction Level

      185
    • Authorization Codes

      186
  • Network Interfaces and Equipment

    187
    • Trunk Group Circuits

      187
  • Centralized Attendant Service

    194
  • Main/Satellite/Tributary

    195
  • Electronic Tandem Network

    196
  • Multimedia Communications

    197
  • Starter Application Package

    200
• A. Features

  201
  • Automatic Routing Features

    202
  • Basic Features

    203
  • Call Center Features

    212
  • Hospitality Features

    214
  • Private Networking Features

    215
  • Trunk Group Features

    218
• B. Documentation Library

  219
  • Call Center

    219
  • DEFINITY ECS Release 7.1 (and later) Administration & Operations

    220
  • DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact Modular Cabinets

    222
  • DEFINITY Adjuncts

    223
  • DEFINITY AUDIX System Release 4

    223
  • Guide Builder

    224
  • INTUITY Messaging Solutions Release 5

    225
  • PC Applications and CALLMASTER

    225
  • Telephones

    226
• Index

  229
  • Numerals

    229
  • A

    229
  • B

    231
  • C

    231
  • D

    233
  • E

    234
  • F

    234
  • G

    235
  • H

    235
  • I

    235
  • L

    236
  • M

    236
  • N

    237
  • O

    237
  • P

    237
  • Q

    238
  • R

    238
  • S

    239
  • T

    240
  • U

    241
  • V

    241
  • W

    242