BlackBerry Z10 User Manual

Troubleshooting: Camera

I can't turn on the flash or use the video light

Try the following actions:

• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try 

again.

• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash.

I can't take a picture or record a video

Try the following:

• Delete old media files to free up storage space and try again.
• Make sure that neither the camera nor the video camera is in use by another application. Close any application that 

might be using the cameras, and try again.

I can't save pictures or videos to my media card

Try one of the following:

• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If 

necessary, create a new folder called Camera.

• In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move 

any other files called Camera to a different folder.

User Guide

Media

141