User ManualTable of ContentsGet started6Getting to know your device6New in this release6What's different about BlackBerry 10?11Home screen, keys, and icons17Your device at a glance17Home screen at a glance17Application icons18Notification icons21Setup and activation22Inserting the SIM card, battery, and media card22Set up your device24Set up email or other types of accounts on your device25Before you switch devices25Power and charging26Turn off your device26Charge your device27Lock your screen28Using the touch screen29Personalizing your device34Where do I find customer support?36Tutorial: Searching the Help app on a BlackBerry 10 device36How To demo videos37Overview37Video: Getting around the BlackBerry interface37Video: Keys and features37Video: Using the touch screen38Video: Battery and power38Video: BlackBerry Flow38Video: BlackBerry Hub39Video: Keyboard and typing basics39Video: Keyboard options40Video: Searching your BlackBerry device40Video: Update your BlackBerry device software40Video: Finding and protecting a lost device with BlackBerry Protect41Video: Personalize your device41Setup42Video: Set up your BlackBerry device42Video: Insert the SIM card, battery, and media card42Video: Transferring data to your new device42Video: Setting up accounts43Video: BlackBerry ID basics43Connections44Video: Bluetooth and Wi-Fi connections44Video: Mobile Hotspot mode44Video: Near Field Communication (NFC)44Video: Connect your device to an HDMI display45Video: Connect to your computer with BlackBerry Link45Video: Making calls46Apps46Video: Browser basics46Video: Browser settings46Video: Calendar basics47Video: Using the Contacts app47Video: Organizing tasks and notes with BlackBerry Remember48Video: Documents To Go - Getting Started48Video: Documents To Go - Edit and present slideshows48Video: Print To Go49Video: Adobe Reader49Video: File Manager49Video: BlackBerry Maps50Video: Voice Control basics50Video: Get Started with BBM51Video: Add or edit a BBM contact51Video: BBM Video chat with Screen Share51Media52Video: Taking pictures52Video: Taking pictures using the Time Shift mode52Video: Viewing your pictures53Video: Edit a picture53Video: Record a video53Video: Watching your videos54Video: Edit a video54Video: Media sharing55Video: Creating stories with BlackBerry Story Maker55Video: Playing your music55Device Switch56Before you switch devices56Backing up and switching devices57Transfer data to a new device using a computer and BlackBerry Link57Transfer data from a BlackBerry 7 device using a media card58Transfer data to a new device using BlackBerry Protect58Transfer data from an iPhone or Android device58Tutorial: Switching to a BlackBerry 10 device using a media card59After you switch devices59Troubleshooting: Device Switch61Display62Change your backlighting62Change your font size62Set a picture as your wallpaper62Change your display language62Change your device's regional settings63Lock your screen63Turn on rotation lock64Connect your device to an HDMI display64Take a screen shot of your device65Search65Search your device65Filter your search results65Change your search settings66Do more with your search results66Phone67Phone67Phone at a glance67Making and receiving calls67Make a call67Answer or dismiss a call68Use Reply Now to send a message to a caller68Put a call on hold68Take notes during a call68Start a conference call69Answering calls automatically70Move a call from your headset to your device70Move a call to BBM Video71Add a contact or number to your speed dial list71Set up your voice mail71Call waiting, call forwarding, and call blocking72Turn on or turn off call waiting72Set up call forwarding72Block calls72Phone options73Show or hide your number on outgoing calls73Adjust the bass and treble of your calls73Set up smart dialing73Turn on Priority Calling73Turn on the Reply Now feature74Set up your fixed dialing numbers74View your call summary74Visual Voice Mail75Checking your voice mail from your BlackBerry device75BBM Video77BBM Video at a glance77Start a BBM Video chat77Switch cameras or share your screen78Mute your microphone in a BBM Video chat78Move your video thumbnail around the screen78Move your BBM Video chat to an external display79BBM Video options79Stop using BBM Video over a mobile network79Ring tones, sounds, and alerts79Change your ring tone, sounds, or alerts79Turn off all ring tones and sounds except for calls79Set a custom ring tone for a contact80Turn off all ring tones and sounds80View and respond to Instant Preview notifications80Turn off the Instant Previews feature80Respond directly to an Instant Preview notification81Lock Screen Preview notifications81Turn off the Lock Screen Preview feature81View a Lock Screen Preview notification81Troubleshooting: Ring tones, sounds, and alerts82My device doesn't display Instant Preview notifications82My device doesn't display Lock Screen Preview notifications82Messages83BlackBerry Hub83Staying connected with the BlackBerry Hub83The BlackBerry Hub at a glance84Setting up and managing accounts84Tutorial: Setting up an email account on a BlackBerry 10 device84Tutorial: Setting up a Facebook account on a BlackBerry 10 device85Tutorial: Setting up a Twitter account on a BlackBerry 10 device85Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device85Tutorial: Setting up an Evernote account on a BlackBerry 10 device85Set up email or other types of accounts on your device86Change account settings88Remove an account from your device89Troubleshooting: Setting up accounts89BlackBerry Hub message list icons89Viewing and searching messages90Where is my email or other messages?90Navigate your list of messages and notifications91View messages by account or message type91View filed email92Search for a message92View unread or flagged messages or messages with attachments92Viewing important messages with the BlackBerry Priority Hub92View attachments sent to you93Send email and messages from the BlackBerry Hub94Managing messages96Delete a message96Filing email96Flag a message97Mark a message as read or unread97Download or share a picture from an email97Save a draft email97Securing your email97Tips: BlackBerry Hub99BlackBerry Hub settings102Set an out-of-office reply102Add a signature to an email account102Change your default email address or calendar102Change how messages are displayed in the BlackBerry Hub103Color code your email accounts103Change the accounts that appear in the BlackBerry Hub103Change options for sending and receiving text messages103Change advanced settings for text messages104Turn off cell broadcast messages104Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub104About public warning messages105Troubleshooting: BlackBerry Hub105Passwords and security107Security107Passwords and locking107Lock or unlock your device108Change or remove your device password110Protect your SIM card with a PIN110Finding and protecting a lost device111Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device112Setting security permissions for apps112Change or view app permissions112Securing your email113Wipe your device to delete your data114About BlackBerry Balance115Switch between your personal and work spaces115Using Parental Controls116Turn on encryption117Import a certificate from your computer117Managing VPN profiles118About smart cards118Using a smart card with your device119Import a certificate from a smart card119Frequently asked questions: Security120How do I reset my device password if I forget it?120What content is in my work space and my personal space?120Can I use personal apps on my work's network?121Where is my picture that I just took?122What happens to my device data if I leave my organization?122Work space and BlackBerry Balance122About BlackBerry Balance122Switch between your personal and work spaces123Frequently asked questions: Work space and BlackBerry Balance125Does my device have BlackBerry Balance?125How do I set up BlackBerry Balance?125What content is in my work space and my personal space?125Can I use personal apps on my work's network?127Where is my picture that I just took?127What happens to my device data if I leave my organization?127Troubleshooting: Work space and BlackBerry Balance127My device is quarantined127BlackBerry ID128About BlackBerry ID128Set up a new BlackBerry ID128Change your BlackBerry ID password128Change your BlackBerry ID information128Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device129Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device129Using your BlackBerry ID to switch devices129FAQ: BlackBerry ID130How do I reset my lost or forgotten BlackBerry ID password?130What is the difference between my BlackBerry ID username and screen name?130Why do I need to re-enter my BlackBerry ID password?130Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID130Troubleshooting wizard: I need help with my BlackBerry ID131Password Keeper131About Password Keeper131Transfer passwords to Password Keeper131Manage passwords in Password Keeper132Change the Password Keeper password132Use a password or username from Password Keeper132Hide or show passwords in Password Keeper133Generate a random password133Search in Password Keeper133Lock Password Keeper134Create security questions and answers in Password Keeper134Duplicate the password record134Add a password record to your favorites134Share text and websites with Password Keeper135Media136Camera136Camera app at a glance136Taking pictures and recording videos136Turn on autofocus lock137Peek at the last picture or video that you took138Using Time Shift mode138Change the capture settings139Change the camera settings140Troubleshooting: Camera141Pictures142Pictures app at a glance142Date screen143Viewing your pictures143Switch between your personal and work spaces144Set a picture as your wallpaper144Edit a picture144Share a picture144Take a screen shot of your device145Organizing your pictures and albums145Supported picture file extensions146Troubleshooting: Pictures146Music147Music app at a glance147Playlists screen148Playing your music148Creating playlists and organizing your music149Organize your music on the Now Playing screen150Add music to the Now Playing screen150Remove and order songs on the Now Playing screen150Save your music on the Now Playing screen as a playlist151Play your last music selection151Change the volume151Tips: Music151Supported audio and video file extensions, formats, and codecs152Troubleshooting: Music153Videos154Videos app at a glance154Date screen155Watching your videos155Change the volume156Edit a video156Supported audio and video file extensions, formats, and codecs156Troubleshooting: Videos158BlackBerry Story Maker158About BlackBerry Story Maker158Preview a story in BlackBerry Story Maker158Creating and editing stories158Delete a story in BlackBerry Story Maker159Change your BlackBerry Story Maker settings159Media sharing159About sharing media159Play or view your media file on a DLNA Certified device160Share your media files with DLNA Certified devices160Give your device a nickname161Maps and locations162Maps162Finding a place162Find a place on a map162Start turn-by-turn directions162Switch to the map or detail view for turn-by-turn directions163Show or hide traffic163Mute voice-guided directions163Avoid toll roads, highways, or ferries on your route163Recalculate routes164My places164View a contact’s address on a map165Changing settings for Maps165Switch between kilometers or miles165Change default route settings166Switch between voice-guided prompts and tones166Location services166About location services166Turn on or turn off location services166Turn on or turn off traffic data166Turn on or turn off location-based ads167Change location permissions for apps167Compass168Compass at a glance168About the compass168Point the compass to true north or to magnetic north168Troubleshooting: Compass169Applications and features170Remember170Collecting and organizing tasks, notes, and more with the Remember app170Adding a folder or an entry to the Remember app170Create a folder in the Remember app170Add an entry to the Remember app170Record a voice note171Send something to the Remember app172Changing a Remember folder or entry172Delete a folder or an entry in the Remember app173Viewing and searching your Remember entries173Search for an entry in the Remember app173View Remember entries that have the same tag173Troubleshooting: Remember app173Calendar174About the Calendar app174The Calendar app at a glance175Set up email or other types of accounts on your device175Subscribe to a public calendar on your device176Check your upcoming events from the BlackBerry Hub176View your events177Find email and files associated with an event177Check who you're meeting with177Create an event177Hide a calendar179Change or delete an event179Join a conference call from a meeting reminder179Save conference call details in the Calendar app180Send an "I will be late" message180Share a file with meeting participants180Calendar app settings180Change your default email address or calendar180Change the email address to use with each calendar181Change the color for a calendar181Change default settings for events181Change how your calendar is displayed182Troubleshooting: Calendar app182Contacts183About the Contacts app183Contacts at a glance183Adding contacts184Set up email or other types of accounts on your device184Add a contact to the Contacts app184Copy contacts to and from your SIM card184Add a contact from the BlackBerry Hub185Add a contact from the Calls screen185Contact views185Changing contacts186Add a contact to your favorites186Contact someone186Set a custom ring tone for a contact187Search for a contact187Filtering contacts187Sort your contacts188Share a contact188Troubleshooting: Contacts188Clock189Clock at a glance189Change the clock face189Alarm clock190Stopwatch192Timer192World clock192Turn on bedside mode193Calculator195Calculator at a glance195Using the calculator195Browser197Browsing the Internet197Browser at a glance197Go to a website197Using Browser tabs198Share a link or picture198Search for text on a webpage199View webpages in a reader-friendly format199Find files that you downloaded199Bookmark a favorite webpage199Add a website to your home screen200Changing your Browser settings200Bookmarks and history200Bookmark a favorite webpage200View your Browser bookmarks200Organizing your bookmarks201View your browsing history201Browsing safely202About website certificates202Website certificate icons202Change Browser security settings202Change permissions for specific websites203Troubleshooting: Browser203Smart Tags204The Smart Tags application explained204Scan a QR Code, barcode, or an NFC tag204Create your own smart tag205Favorite a smart tag206Share a smart tag207Erase smart tag information from an NFC tag207Voice Control208Using the BlackBerry Voice Control app208Making a phone call with the Voice Control app208Searching using the Voice Control app209Ask a question using the Voice Control app209Send messages using the Voice Control app209Book a meeting or appointment with the Voice Control app209Set a reminder with the Voice Control app210Type using voice dictation210Set an alarm using the Voice Control app210Get directions using the Voice Control app210Change your Facebook status using the Voice Control app210Post a tweet using the Voice Control app211Post a LinkedIn update using the Voice Control app211Save notes and memos using the Voice Control app211Check your wireless coverage status using the Voice Control app211Check your battery level using the Voice Control app211Hear your latest unread message read back to you211Voice Control settings212Change your Voice Control language212Change your voice response settings212Games213Change your Games profile213Invite a friend to the Games app213Add a game213Add a game to your favorites214Recommend a game214Invite a Games friend to BBM214Start a BBM chat with a Games friend214Troubleshooting: Games215Organizing apps215Leave an app or close an app215Move an app around the home screen215Add folders to the home screen215Move an app out of a folder216Rename a folder216Documents and files217Documents To Go217Getting started with Documents To Go217Access work files218Editing documents219Editing spreadsheets220Editing slideshows221Presenting slideshows222File Manager223Viewing files223Managing your files224Transferring files225Working with files stored in the cloud226Working with zip files227Storage space and media card227Moving or copying media files and documents227Inserting the SIM card, battery, and media card229Using a media card232Check how much storage space is free233Frequently asked questions: Storage space and memory233How do I free up storage space?233Optimize your device's performance234Error messages: Media card234Troubleshooting: Storage space235My device isn't recognized when I connect it to my computer235Settings and options236Connections236Check which wireless networks your device connects to236Give your device a nickname236Wireless connections icons236Tips: Choosing a connection238Turn on airplane mode239Connect your device to an HDMI display239Mobile network240Connect to the mobile network240Roaming240Troubleshooting: Mobile network241Wi-Fi242Connect to a Wi-Fi network242Tutorial: Setting up Wi-Fi on a BlackBerry 10 device242Delete a saved Wi-Fi network243Disable or re-enable a saved Wi-Fi network243Wi-Fi network settings243Add a VPN profile244Troubleshooting: Wi-Fi245Troubleshooting wizard: I can't connect to a Wi-Fi network245Mobile Hotspot mode246Sharing your Internet connection using Mobile Hotspot mode246Use Mobile Hotspot mode to share your Internet connection246Find your Mobile Hotspot mode settings247Disconnect a device from your mobile hotspot247Troubleshooting: Mobile Hotspot mode247Internet tethering248Sharing your mobile network connection using Internet tethering248Troubleshooting: Internet tethering248Bluetooth249Turn on Bluetooth technology249Pair and connect with a Bluetooth enabled device249Rename a paired or saved Bluetooth enabled device249Disconnect from a paired Bluetooth enabled device250Delete a saved Bluetooth enabled device250Pairing your device with a car250Set how Bluetooth enabled car kits access your messages250Let your car kit use your device's network credentials251Automatically establish a Bluetooth connection when you turn on your device251Troubleshooting: Bluetooth251NFC252What is NFC?252Turn on NFC252Send a file using NFC253Find your NFC settings253Software Updates253How do I update the software on my BlackBerry 10 device?253Language254Change your display language254Change your typing language254Change your keyboard language254Change your voice input language254Keyboard and typing255Keyboard and typing at a glance255Creating custom text shortcuts255Clear the learned words list256Show the keyboard256Delete a word257Typing on the Keyboard258Type faster with automated assistance settings258Cut, copy, and paste text259Selecting word suggestions that appear while you type259Spell check260Change Keyboard, input, or typing settings261Troubleshooting: Keyboard and typing261Battery and power261Turn off your device264Battery and charging icons265Check your battery power level266Charge your device266LED and battery notifications267Battery safety267RIM and environmental sustainability268Frequently asked questions: Battery and power268How can I extend battery life?268Where can I get a new or spare battery?269Accessibility269Customize your accessibility settings269Turn on Magnify mode270Change your font size271Turn on Hearing Aid mode272Turn on TTY support272Turn on or turn off the BlackBerry Screen Reader272BlackBerry Screen Reader settings273BlackBerry Screen Reader gestures274Turn on Closed Captions278BlackBerry Link features on your device279About BlackBerry Link features on your device279Working with files stored on your computer279Troubleshooting: BlackBerry Link280Legal notice282Size: 10.1 MBPages: 284Language: EnglishOpen manual
User GuideTable of ContentsWelcome7BlackBerry 10: new apps and features8Getting started12Set up your device14About BlackBerry ID15Set up a new BlackBerry ID15Device Switch16Before you switch devices16Backing up and switching devices18Transfer data from a BlackBerry 7 device using a media card18Transfer data to a new device using a computer and BlackBerry Link18After you switch devices19Restoring your BBM contacts and groups19Transfer passwords from the BlackBerry 7 Password Keeper app19Add an email or social networking account19Tips after switching devices20Troubleshooting: Device Switch20What makes my BlackBerry 10 device different from other BlackBerry devices?22What is BlackBerry Link?25Navigation26Keep moving26Home screen at a glance26Application icons27Notification icons29Using the BlackBerry Voice Control app34Get your message out with the BlackBerry Keyboard36Keyboard and typing at a glance36Show the keyboard36Delete a word37Type faster with automated assistance settings38Cut, copy, and paste text38Selecting word suggestions that appear on your keyboard39Connections40Check which wireless networks your device connects to40Connect to the mobile network40Wireless connections icons40Tips: Choosing a connection42Connect your device to an HDMI display43Turn on airplane mode43Connect to a Wi-Fi network44Turn on Bluetooth technology45Pair and connect with a Bluetooth enabled device46What is NFC?46Turn on NFC47Send a file using NFC47Stay connected with BlackBerry Hub48About the BlackBerry Hub48Add an email or social networking account49I can't add an email account49Email icons49Text message icons50Peek at BlackBerry Hub from anywhere on the device50View messages by account or message type51Search for a message51Send a message from the BlackBerry Hub52Reply to or forward an email52See the world through BBM55About BlackBerry Messenger55BBM icons55Add a BBM contact56Start a BBM chat56Join a BBM group58Start a BBM Video chat58Switch cameras or share your screen58Time travel with your camera60Camera app at a glance60Taking pictures and recording videos60Using Time Shift mode62Enhance your experience with BlackBerry World64BlackBerry World at a glance64Search for apps, games, music, or videos64Download and buy apps, games, music, and videos65Change your payment options65Rate and review an app or a game that you downloaded65Download an update to an app or a game66Deleting apps66Keep current with Calendar68About the Calendar app68Add an email or social networking account68View your events68Find email and files associated with an event69Check who you're meeting with69Create an event69Change or delete an event70Remember71Collecting and organizing tasks, notes, and more with the Remember app71Create a folder in the Remember app71Add an entry to the Remember app71Send something to the Remember app72Legal notice73Size: 3.5 MBPages: 75Language: EnglishOpen manual