Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1213

Call Coverage 

The Extended User Administration of Redirected Calls feature (also called 
telecommuting access) allows system users to change their lead-coverage path (or 
time of day table) or their call-forwarding designated destination from any on-site 
or off-site location. Refer to 

‘‘Extended User Administration of Redirected Calls’’ 

on page 1327

 for more information.

Three reports provide measurement information about Call Coverage:

■

The Coverage Path Measurement Report  describes coverage activity as it 
relates to the coverage paths.

■

The Principal Coverage Measurement Report  describes coverage activity 
as it relates to the principal extensions.

■

The Call Detail Recording (CDR)  shows the outgoing trunk calls.

For each report, a selection form lists the specific coverage paths or principal 
extensions to be measured. For more detailed information on these reports and 
their associated commands, refer to DEFINITY ECS Reports.

■

Incoming tie-trunk calls can be administered as either internal or external 
and are redirected to Call Coverage accordingly.

Call Coverage is an extremely flexible feature and allows several combinations of 
coverage points. To illustrate the usefulness of Call Coverage, three typical 
coverage arrangements are given below.

■

Executive Coverage

Provides a principal with call redirection to covering users having a close 
working relationship with the principal. Because of the status of the 
principal, personalized answering should be provided. Also, the principal 
may or may not choose to answer his or her own calls.

Redirection of a principal’s calls to a secretary is a typical example of this 
form of coverage. The secretary would be informed of the principal’s daily 
schedule and other useful information such as the importance of certain 
calls. The secretary could provide personalized answering by answering 
calls with the principal’s name.