Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Managing your attendant consoles
107
Providing backup for an attendant
5
The
Station
screen appears.
5. In one of the Button Assignment fields, enter
atd-qcalls
.
The atd-qcalls button provides the visual alerting for this telephone. When
this button is dark (idle state), there are no calls in the attendant queue.
When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the
number of calls in the attendant queue exceeds the queue warning. The
backup-telephone user also hears an alerting signal every 10 seconds.
this button is dark (idle state), there are no calls in the attendant queue.
When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the
number of calls in the attendant queue exceeds the queue warning. The
backup-telephone user also hears an alerting signal every 10 seconds.
6. Press
ENTER
to save changes.
Now you need to train the user how to interpret the backup alerting and give them
the Trunk Answer Any Station (TAAS) feature access code so that they can
answer the attendant calls.
the Trunk Answer Any Station (TAAS) feature access code so that they can
answer the attendant calls.