Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1368

Hunt Groups 

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Dial By Name

Since the secondary phones that are checked-in insert a "*" before the 
name, they do not appear when Dial By Name is used. However, the name 
(with the "*" in front of it) appears when the phone dials the attendant or 
another display set.

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Do Not Disturb

When Do Not Disturb is activated for a phone, it is active for just that 
phone and not other phones in the hunt-to chain.

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Housekeeping Status Change

When a room status feature access code is dialed, the room status is 
updated only for the extension from which the code was dialed (not the 
hunt-to phones as well). Housekeeping should be instructed to dial the 
room status changes from the primary phone.

A hunt group is a group of extensions that can handle multiple calls 
simultaneously to a single phone number. For each call to the phone number, the 
system hunts for an available extension in the group and connects the call to that 
extension.

A hunt group is especially useful when you expect a high number of calls to a 
particular phone number.   A hunt group might consist of people trained to handle 
calls on specific topics. For example, the group might be:

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A benefits department within your company

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A service department for products you sell

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A travel reservations service

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A pool of attendants

In addition, a hunt group might consist of a group of shared telecommunications 
facilities. For example, the group might be:

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A modem pool

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A group of data-line circuit ports

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A group of data modules

You may also assign Automatic Call Distribution (ACD) to a hunt 
group. In this case, the hunt group is known as an ACD split. Refer to 
DEFINITY ECS Guide to ACD Call Centers for more details about 
ACD splits.