Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

124

Setting up advanced call coverage 

6. Type r1 in a coverage Point field.

In this example, the coverage rings at extension 4101, then redirects to the 
external number. If you administer Coverage of Calls Redirected Off-Net 
and the external number is not answered or is busy, the call redirects to the 
next coverage point. In this example, the next point is Point 3 (h77 or hunt 
group 77).

If you do not have the Coverage of Calls Redirected Off-Net feature, the 
system cannot monitor the call once it leaves the network. The call ends at 
the remote coverage point.

7. Press 

ENTER

 to save your changes.

Refer to 

‘‘Call Coverage’’ on page 1200

 for more information on coverage.

The Time of Day Coverage Table on your system lets you redirect calls to 
coverage paths according to the time of day and day of the week when the call 
arrives. You need to define the coverage paths you want to use before you define 
the time of day coverage plan.

For example, let’s say you want to administer the system so that incoming calls to 
extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., 
and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to 
redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.

 

COVERAGE PATH

                     Coverage Path Number: _

 

Hunt After Coverage: y

                         Next Path Number: ___    Linkage: ___  ___

  COVERAGE CRITERIA
      Station/Group Status 

Inside Call 

Outside Call

               Active? 

n 

n

                 Busy? 

y 

y

         Don’t Answer? 

y 

y Number of Rings: 2

                  All? 

n 

n

   DND/SAC/Goto Cover? 

y 

y

  COVERAGE POINTS

   Terminate to Coverage Pts. with Bridged Appearance? n

Point1: 4101 Point2: r1__ Point3: h77_
Point4: ____ Point5: ____ Point6: ____