Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Handling incoming calls
125
Setting up advanced call coverage
7
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above:
1. Type
add coverage time-of-day next
and press
RETURN
.
The
Time of Day Coverage Table
screen appears and the selects the next
undefined table number in the sequence of time-of-day table numbers. If
this is the first time-of-day coverage plan in your system, the table number
is 1.
this is the first time-of-day coverage plan in your system, the table number
is 1.
Record the table number so that you can assign it to extensions later.
2. To define your coverage plan, enter the time of day and path number for
each day of the week and period of time.
Enter time in a 24-hour format from the earliest to the latest. For this
example, assume that coverage path 1 goes to the coworker, path 2 to the
home, and path 3 to voice mail.
example, assume that coverage path 1 goes to the coworker, path 2 to the
home, and path 3 to voice mail.
Define your path for the full 24 hours (from 00:01 to 23:59) in a day. If you
do not list a coverage path for a period of time, the system does not provide
coverage for that time.
do not list a coverage path for a period of time, the system does not provide
coverage for that time.
3. Press
ENTER
to save your changes.
Now assign the time-of-day coverage to a user. For example, we use extension
2054:
2054:
1. Type
change station 2054
and press
RETURN
.
The
Station
screen for extension 2054 appears.
TIME OF DAY COVERAGE TABLE 1__
Act
CVG Act
CVG Act
CVG Act
CVG Act
CVG
Time PATH
Time PATH
Time PATH
Time PATH
Time
PATH
Sun
00:00 3___
__:__ ____
__:__ ____
__:__ ____
__:__ ____
Mon
00:00 3___
08:00 1
17:30 2
20:00 3
__:__ ____
Tue
00:00 3___
08:00 1
17:30 2
20:00 3
__:__ ____
Wed
00:00 3___
08:00 1
17:30 2
20:00 3
__:__ ____
Thu
00:00 3___
08:00 1
17:30 2
20:00 3
__:__ ____
Fri
00:00 3___
08:00 1
17:30 2
20:00 3
__:__ ____
Sat
00:00 3___
__:__ ____
__:__ ____
__:__ ____
__:__ ____