Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1579
Voice Messaging Systems
20
subscribers. If you decide to allow transfers to any extension,
administer the COR on the AUDIX ports to prevent calls outside the
PBX or immediate Distributed Communications System (DCS) site
network.
administer the COR on the AUDIX ports to prevent calls outside the
PBX or immediate Distributed Communications System (DCS) site
network.
■
For AUDIX only
— Activate Enhanced Call Transfer (ECT) to help prevent having
billable calls placed from unauthorized transfers outside of the
system. ECT performs call transfer over the data link between
AUDIX and the DEFINITY ECS. (The destination extensions must
be administered on the switch dial plan.)
system. ECT performs call transfer over the data link between
AUDIX and the DEFINITY ECS. (The destination extensions must
be administered on the switch dial plan.)
Interactions
■
Attendant Conference
An attendant who has split a call can conference the call with AUDIX by
dialing the Transfer Into AUDIX access code. The attendant presses
Release to drop out of the conference call.
dialing the Transfer Into AUDIX access code. The attendant presses
Release to drop out of the conference call.
■
Automatic Call Distribution (external AUDIX only)
You can administer a hunt group as an AUDIX ACD split. You can then
obtain AUDIX traffic measurements with the ACD Call Management
System. Login occurs when AUDIX signals the switch to make a voice port
available for AUDIX service. Logout occurs when AUDIX signals the
switch to disable the port.
obtain AUDIX traffic measurements with the ACD Call Management
System. Login occurs when AUDIX signals the switch to make a voice port
available for AUDIX service. Logout occurs when AUDIX signals the
switch to disable the port.
AUDIX and ACD CMS must be connected to the same switch. If AUDIX
in the DCS feature is active, a CMS located on a switch other than the host
switch (AUDIX location) does not provide measurements for the AUDIX
ports.
in the DCS feature is active, a CMS located on a switch other than the host
switch (AUDIX location) does not provide measurements for the AUDIX
ports.
Because AUDIX frequently takes voice ports in and out of service for
maintenance testing, high login activity may be seen for the AUDIX split in
the measurement reports.
maintenance testing, high login activity may be seen for the AUDIX split in
the measurement reports.
On CMS reports that display an agent’s login ID, AUDIX voice ports
always show a login ID that is the same as the extension, even if you have
not administered login IDs on the switch.
always show a login ID that is the same as the extension, even if you have
not administered login IDs on the switch.
■
Call Coverage
When a coverage call successfully completes to AUDIX or routes from a
remote switch to the host switch because of coverage, the principal is
dropped from the call (no temporary bridge appearance is maintained).
remote switch to the host switch because of coverage, the principal is
dropped from the call (no temporary bridge appearance is maintained).
Coverage calls from a remote switch that fail to reach AUDIX as a
coverage point cannot be returned to the original coverage path on the
remote switch.
coverage point cannot be returned to the original coverage path on the
remote switch.