Lucent Technologies 8.2 User Manual

Issue 1

April 2000

Handling incoming calls 

146

Adding call pickup 

‘‘Managing hunt groups’’ on page 152

.

Let’s look at an example of how several types of night service might be used in 
one company.

Assume that you already administered the following night service settings:

■

Night station night service redirects to extension 3000 and DID-LDN only 
to LDN Night Ext is set to 

■

EXT Alert Port (TAAS) field is not defined

■

Trunk group 4 redirects to extension 2000

Let’s look at how calls for this company are directed after hours:

To give your users the ability to pickup other users’ calls, you may want to use 
Call Pickup. To do this, you need to define a call pickup group.

Users may want to be able to pick up a call that is ringing at a nearby desk. Call 
Pickup provides 3 ways to pick up calls ringing at another phone:

■

With Call Pickup, you create a call pickup group. All group members can 
answer a call ringing at another phone in the group from their own phone. 
If more than one phone is ringing, the one that has been ringing the longest 
is picked up.

■

With Directed Call Pickup, users specify which ringing phone they want to 
answer from their own phone. A call pickup group is not required.

■

With Group Call Pickup, users within an “extended” group can answer 
calls outside of their immediate group by entering a feature access code 
(FAC) followed by the 1- or 2-digit pickup (index) number.

An LDN call on a DID trunk

extension 3000

A call on trunk group 4

extension 2000

An internal call to ‘0’

extension 3000

A call that redirects to the attendant 
through a coverage path

the attendant queue