Lucent Technologies 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
943
System Parameters Customer-Options
17
Field descriptions for page 5
Screen 196.
System Parameters Customer-Options
VDN of Origin Announcement
Provides a short voice message to an agent indicating the city of origin of the
caller or the service requested by the caller based on the VDN used to process the
call.
caller or the service requested by the caller based on the VDN used to process the
call.
VDN Return Destination
Allows an incoming trunk call to be placed back in vector processing after all
parties, except the originator, drop.
parties, except the originator, drop.
VuStats
Allows you to present BCMS statistics on phone displays.
VuStats (G3V4 Enhanced)
Allows you to use the G3V4 VuStats enhancements including historical data and
thresholds.
thresholds.
Logged-In ACD Agents
Number of ACD Agents contracted for. This field limits the number of logged-in
ACD agents to a number no more than the maximum purchased. The value of this
field indicates the total of ACD agents that can be logged-in simultaneously.
ACD agents to a number no more than the maximum purchased. The value of this
field indicates the total of ACD agents that can be logged-in simultaneously.
Page 5 of 6
CALL CENTER OPTIONAL FEATURES
VDN of Origin Announcement? n VDN Return Destination? n
VuStats? n VuStats (G3V4 Enhanced)? n
VuStats? n VuStats (G3V4 Enhanced)? n
Logged-In ACD Agents: 500 Logged-In CentreVu Advocate Agents: 500