Lucent Technologies Release 7 User Manual

Page of 2657
DEFINITY Enterprise Communications Server Release 7 
Maintenance for R7r  
555-230-126  
Issue 4
June 1999
Alarms, Errors, and Troubleshooting 
5-12
Troubleshooting a Duplicated SPE 
5
Examining the Alarm and Error Logs
The system may have had time to log alarms or errors against the fault the 
caused the interchange. Proceed through the steps summarized in 
Figure 5-2
Examine only major alarms with a timestamp near the time of interchange, and 
whose carrier designation is the current standby SPE (the SPE interchanged out 
of). Include any resolved alarms meeting this description.
Figure 5-2.
Determining the Cause of an SPE Interchange
chart to determine which SPE component
is implicated.
This indicates a serious processor/memory
bus problem. Busyout or, preferably, lock
the standby SPE to prevent an
interchange, and escalate the problem.
Consult MO documentation for PKT-INT.
Is there a Major alarm against
the standby SW-CTL?
no
no
no
no
no
no
no
no
Consult MO documentation for TAPE.
Consult the MO documentation for the
indicated component.
yes
yes
yes
yes
Replace the standby
MSSNET circuit pack.
yes
yes
Chapter 9.
yes
yes
If handshake is down (check status spe),
replace the alarmed standby circuit pack
If handshake is up, execute a
test long clear of the alarmed
component and consult documentation
Proceed to the next flowchart, Testing
the Standby SPE
Is there a TAPE error 3585 with aux code 408?
Is there a PKT-INT error 100?
Is there an error 150 against any SPE component?
Is there a SYSTEM error 6002, 6003,
6102, or 6103?
Enter display errors and look for unalarmed
errors for SPE components, CARR-POW
and SYSTEM. Is there a SYSTEM
error 6001 or 6101.
Enter display alarms for categories SPE
and environ. Are there any major
alarms against CARR-POW?
Are there major alarms against other
SPE components?
All relevant alarms must be timestamped at or near the time of interchange.