Lexmark X6100 User Manual

Cannot 
receive fax

Is the paper loaded correctly?

See “Load plain paper into the 
paper support” on page 24 or 
“Load an original document into 
the ADF” on page 28.

Are the sticker and tape 
removed from the print 
cartridges?

Remove the sticker, transparent 
tape, and foam from the bottom 
of the print cartridges. For an 
illustration, see page 77.

Is a print cartridge low or out of 
ink?

Replace the print cartridge with 
a new cartridge.

Is Distinctive Ring set correctly? See “Distinctive ring patterns” on 

Is there a paper jam?

See “Paper jams” on page 91.

Is Call Waiting set correctly?

Since Call Waiting can disrupt 
fax transmissions, disable this 
feature before sending or 
receiving a fax. Call your 
telephone company to obtain the 
keypad sequence for temporarily 
disabling Call Waiting.

Received 
fax is blank

Is the original fax loaded upside 
down?

Make sure the original fax is 
loaded correctly.

Is the receiving fax machine out 
of ink?

Replace the print cartridge with 
a new cartridge.

Are both the black and color 
cartridges installed?

Install both print cartridges. The 
AIO only works if you have both 
cartridges installed. For help 
installing the cartridges, see 
page 76.

Are the date and time set 
correctly?

See “EDIT TIME/DATE” on 
page 69.

Received 
fax has 
poor print 
quality

Does the original document 
have poor quality?

Make sure the quality of the 
original document is satisfactory.

Is the ink low on the receiving 
fax machine?

Replace the print cartridge with 
a new cartridge.