Panasonic KX-FL611 User Manual
8. Help
57
For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
If you use a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting may be wrong. Change the setting.
(feature #13 on page 49).
(feature #13 on page 49).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 27).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
Change to TEL mode by pressing {AUTO ANSWER}.
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 44).
same ring pattern assigned by the telephone company (page 44).
The {REDIAL/PAUSE}
button does not function
properly.
button does not function
properly.
L
If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
not function properly.
L
The Distinctive Ring is set (feature #31 on page 44).
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the number is the same. Change the number: feature
#12 (page 49) and #41 (page 50).
#12 (page 49) and #41 (page 50).
The unit beeps.
L
Recording paper has run out. Press {STOP} to stop the beeps and
install paper.
install paper.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
my voice mail messages, I
am interrupted by the fax
tone.
L
You are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #41 on page 50).
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #41 on page 50).
FL611-PFQX2072ZA-en.book Page 57 Thursday, December 21, 2006 11:10 AM