LaCie 2big triple User Manual

LaCie 2big Triple

User Manual

page 

Troubleshooting

Problem

■

Solution

■

The LaCie 2big 

is not recognized 

when USB is 

plugged-in.

Verify the System LED status to confirm power.

Verify HBA BIOS recognizes empty 2big.

Turn off PCI bus power save mode in the host BIOS.

Verify the USB connection and try a different USB cable.

Connect to a different USB port.

Operating system 

does not recognize 

LaCie virtual drives.

Verify HBA BIOS recognizes empty LaCie 2big.

Before reconfiguring the mode of operation, use the operating system’s Disk Manager to delete partitions on 

the volume.

Ensure the HBA driver is current.

Troubleshoot driver:

Verify driver active status. For Windows, the Device Manager should show the SCSI icon next to the 
HBA. For Mac OS X, the Disk Utility should show a SCSI Connection ID for the virtual disks on the 
physical hard disk drives. Error messages during the driver installation would have indicated issues.
Resolve resource conflicts (IRQ, DMA, or I/O).

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Verify port multiplier (PM) support in the HBA.