LaCie 2big triple User Manual

LaCie 2big Triple

User Manual

page 

Contacting Customer Support

Before You Contact Technical Support

■

Read the manuals and review section 

4. Troubleshooting

.

Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of 

the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your 

LaCie drive to work properly, contact us at 

. Before contacting us, make sure that you are in front of your 

computer and that you have the following information on hand:

1.
2.

1.  LaCie hard drive serial number

Located on a sticker at the back of drive or on the original packaging

3.  Macintosh/PC model

 Click on the Apple icon in the menu bar and select 

.

 Right click 

 and select 

.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 

peripherals installed on your computer 

 Click on the Apple icon in the finder bar and select 

.  Select 

More Info...  

The Apple System Profiler 

will launch and will list your internal and external peripherals.

Windows users: 

Right click 

 and select