Toshiba SATELLITE P500 User Manual

9-10

User’s Manual

Troubleshooting

If you are using a USB mouse, also refer to the USB section in this chapter 

and to your mouse documentation. 

Some CD/DVD/BDs run 

correctly, but others do 

not 

The software or hardware configuration may be 

causing a problem. Make sure the hardware 

configuration matches your software's needs. 

Check the CD/DVD/BD documentation. 

Check the type of CD/DVD/BD you are using. 

The drive supports: 
BD-ROM:

BD-ROM, BD-ROM(DL), BD-

R, BD-R(DL), BD-RE, BD-

RE(DL)

DVD-ROM:

DVD-ROM, DVD-Video, 

DVD-R, DVD-RW, DVD+R, 

DVD+RW, DVD-RAM 

CD-ROM:

CD-DA, CD-Text, Photo CD 

(single/multi-session), 

CD-ROM Mode 1, Mode 2, 

CD-ROM XA Mode 2 (Form1, 

Form2), Enhanced CD 

(CDEXTRA)

Recordable Disc: CD-R, CD-RW, DVD-R, 

DVD-R(DL), DVD-RW, 

DVD+R, DVD+R(DL), 

DVD+RW, DVD-RAM, BD-R, 

BD-R(DL), BD-RE, BD-RE(DL) 

Check the region code on the DVD. It must 

match that on the BD drive. Region codes are 

listed in the 

 section in Chapter 

Cannot write correctly

If you have trouble writing, make sure you are 

observing the following precautions:
Use only media recommended by TOSHIBA.
Do not use the mouse or keyboard during writing.
Use only the software supplied with the computer 

for recording.
Do not run or start other software during writing.
Do not jar the computer during writing.
Do not connect/disconnect external devices or 

install/remove internal cards during writing. If 

problems persist, contact your dealer.