Toshiba SATELLITE P500 User Manual

9-14

User’s Manual

Troubleshooting

Refer also to Chapter 8, 

, for information on installing 

memory modules. 

External devices 

connected to the 

compatible ports do not 

work.

Some external devices may not work when 

connected to a compatible port when the "USB 

Sleep and Charge function" is [Enabled] in the 

TOSHIBA USB Sleep and Charge Utility.
Reconnect the external device after turning ON 

the computer.
If the external device still does not work, connect 

the device to an USB port that does not have the 

USB Sleep and Charge function-compatible icon 
( ) or uncheck the "USB Sleep and Charge" 
check box to disable this function in the 

TOSHIBA USB Sleep and Charge Utility.

The "USB WakeUp 

function" does not work

When "USB Sleep and Charge function" is set to 

[Enabled] in the TOSHIBA USB Sleep and 

Charge Utility, the "USB WakeUp function" does 

not work for ports that support the USB Sleep 

and Charge function.
In that case, use an USB port that does not have 

the USB Sleep and Charge function-compatible 
icon ( ) or uncheck the "USB Sleep and 
Charge" check box to disable this function in the 

TOSHIBA USB Sleep and Charge Utility.

The computer hangs up  Make sure the memory module installed in the 

expansion slot is compatible with the computer.
If an incompatible module has been installed, 

follow the steps below.
1. Turn off the power.
2. Disconnect the AC adaptor and all peripheral 

devices.

3. Remove the battery pack.
4. Remove the memory module.
5. Replace the battery pack and/or connect the 

AC adaptor.

6. Turn on the power.
If problems persist, contact your dealer.