SATO 10e User Manual
Section 6: Troubleshooting
SATO M10e Service Manual
PN 9001113A
Page 6-3
Poor ribbon quality.
Use genuine SATO ribbons.
Foreign material on print head and platen
roller.
roller.
Clean print head and platen roller.
Foreign material on labels.
Use high quality label stock.
Excessive print head energy.
Adjust darkness control.
Excessive print speed.
Adjust as speed as required.
Excessive head pressure or incorrect
carbon tension.
carbon tension.
Adjust head balance.
FUZZY PRINT IMAGE
Heat too high.
Adjust as required.
NO RIBBON MOVEMENT
Incorect ribbon core size.
Use genuine SATO ribbons.
Loose platen drive belt.
Adjust or replace drive belt as necessary.
No +24 volt output.
Test power supply and replace as necessary.
Damaged electronics.
Replace circuit board.
NO LABEL MOVEMENT
Loose or broken platen drive belt.
Adjust or replace platen drive belt as required.
Incorrect label pitch sensor selected.
Select the correct label sensor type (DSW2-2).
Low voltage output.
Replace fuse on main circuit board. Test power supply for 24+
voltage and replace as required.
voltage and replace as required.
Loose set screw on platen pulley/stepper
motor.
motor.
Tighten set screws.
NO PRINTED IMAGE
Print head is disconnected.
Ensure that print head wiring harness is connected on each
end.
end.
Ribbon is installed upside down.
Ensure a correct ribbon installation.
Low voltage output.
Test power supply for 24+ voltage and replace as necessary.
Damaged print head.
Replace print head.
Damaged electronics.
Replace circuit board.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Ribbon sensor cable disconnected.
Ensure a proper connection.
Incorrectly positioned display potentiom-
eter.
eter.
Adjust as required.
POWER LED NOT ILLUMINATED
AC power cable disconnected.
Ensure the cable is connected at each end.
SMEARED PRINT IMAGE