SATO 10e User Manual
SATO M10e Service Manual
PN: 9001113A
Page 6-1
6
TROUBLESHOOTING
This manual section is provided for assistance in identifying the route cause of inadequate
performance or complete failure. Whereas simple instructions may be provided here for problem
correction, their indepth procedures will most likely be found in the Adjustment Procdures or
Replacement Procedures sections of this manual.
performance or complete failure. Whereas simple instructions may be provided here for problem
correction, their indepth procedures will most likely be found in the Adjustment Procdures or
Replacement Procedures sections of this manual.
ERROR SIGNALS
The LED display, Front Panel LED Indicators, and Buzzer provide a visual and audio indication
of the type of error encountered. Find the correct symptom or symtoms in the table below to
reference the correct response.
of the type of error encountered. Find the correct symptom or symtoms in the table below to
reference the correct response.
ERROR LED
LCD MESSAGE
BEEP
RESOLUTION GUIDE
on
MACHINE ERROR
1 long Cycle power on/off. Perform a complete systems
check.
on
EEPROM ERROR
1 long Cycle power on/off. Reinstall the EEPROM.
on
HEAD ERROR
1 long Possible electrical malfunction - ensure connection,
cycle power, replace print head.
on
SENSOR ERROR
3 short Check for paper jam, adjust sensor level, check DSW
settings, clean delivery route, replace sensor.
blinking
CARDR/WERROR
1 long Format card, remove card protection, confirm host,
cycle power.
blinking
CARDLOWBATTERY
1 long Replace battery and reformat card.
blinking
HEAD OPEN
3 short Latch print head, ensure sensor connection, replace.
blinking
CUTTER ERROR
3 short Clean sensor, check for jamming, ensure connection,
replace sensor.
blinking
PARITY ERROR
3 short Possible mismatch to system, ensure cable conection.
blinking
OVERRUN ERROR
3 short Verify RS232 settings, ensure cable conection.
blinking
FRAMING ERROR
3 short Verify RS232 settings, ensure cable conection.
blinking
BUFFER OVER
3 short Verify RS232 settings - command stream may exceed
buffer size. Ensure correct interface protocol.
blinking
PAPER END
3 short Replenish media, select correct media, open/close
head lever, ensure sensor connection, replace sensor.
RIBBON END
3 short Replace ribbon, clean sensor area, ensure sensor
connection, replace sensor.
CARDNOBATTERY
1 long Install battery, register product, format product.
DOWNLOAD ERROR
XXXXXXXERROR
3 short Possible read/write error, a corrupted download file,
file too large.