HP (Hewlett-Packard) 5000 User Manual

Troubleshooting

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HP DesignJet 5000 Series Printers Service Manual

3. The dry time at the end of the print is longer.

Normally the Printer uses the temperature and the humidity reading 
from the ISS PCA to calculate the dry time, which is required for 
the print to dry before being cut. The specification of these readings 
is +/- 15%, so a variation in the calculated dry time of up to 30% is 
within specification. 

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To check the correct functioning of the sensor, print the "Service 
Configuration Print" and check that both the temperature and 
humidity readings are correct (i.e. within the specification). If 
not, replace the ISS PCA 

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As an alternative solution, turn OFF the dry time, and then all the 
Printers should finish the print at the same time.

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Another alternative is to set the dry time manually on all the 
Printers.

Normally the user has about 2 minutes (initialization time) to select 
the language in the Front Panel. If the language is not selected 
within this time period, the Front Panel is locked. 

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To recover from this problem, just re-boot the Printer and select 
the language within the specified time (2 minutes).

With firmware revisions A.01.10, 11 & 12, the Printer will remain at 
90% when doing a Firmware upgrade via the parallel port. 

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For the customer, recommend using the network to print and to 
perform the Firmware upgrade.

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For Service Engineers:

– Keep the "Top Arrow" key on the Front panel pressed down 

when turning the Printer ON, and release it once the "Boot 
Menu" appears. 

– Select "Upgrade Firmware" in the Boot Menu.

– Send the firmware through the parallel port.