HP (Hewlett-Packard) 5000 User Manual
Troubleshooting
1-24
HP DesignJet 5000 Series Printers Service Manual
Typical Failures After Exchanging the Ink Tubes
The following table contains typical failures that could appear after
changing the Ink Tubes:
changing the Ink Tubes:
Failure
Description
Solution
After completing the
initialization process, the Front
Panel displays:
WARNING
Incorrect type of Tubes
System
Switch power off
The electrical
connector has not
been correctly
connected to the Ink
Cartridge connector.
connector has not
been correctly
connected to the Ink
Cartridge connector.
1 Switch OFF the Printer.
2 Connect the electrical
connector into the Ink
Cartridge tube connector.
Cartridge tube connector.
3 Switch ON the Printer.
When you try to print, the
Front Panel displays:
System Error
0a0000 00000002
Contact HP Representative
The air tube has not
been correctly
connected to the Ink
Cartridge connector.
been correctly
connected to the Ink
Cartridge connector.
1 Switch OFF the Printer.
2 Connect the air tube into the
Ink Cartridge tube connector.
3 Switch ON the Printer.
When you try to insert an Ink
Cartridge, you keep getting the
following message for one or
more Ink Cartridge:
XX02 Reseat
The three latches at
the rear of the Ink
Cartridge tube
connector have not
been locked correctly.
the rear of the Ink
Cartridge tube
connector have not
been locked correctly.
1 Remove the Ink Cartridges.
2 Open the door at the back of
the Left Hand Cover.
3 Correctly lock the 3 latches.
4 Close the door and insert the
Ink Cartridges.
When you try to insert a
Printhead, you keep getting the
following message for one or
more Printhead:
XX02 Reseat
The Printhead tube
connector has not been
correctly connected to
the Carriage Assembly.
connector has not been
correctly connected to
the Carriage Assembly.
1 Remove any Printhead(s).
2 Make sure the Printhead tube
connector is fully connected
to the Carriage Assembly.
to the Carriage Assembly.
3 Insert the Printheads.
When you try to insert a
Printhead, you keep getting the
following message for one or
more Printhead:
XX11 Reseat
Normal Printheads are
being inserted BUT
the Printer requires
Setup Printheads to
prime the Ink Tubes.
being inserted BUT
the Printer requires
Setup Printheads to
prime the Ink Tubes.
1 Insert the Setup Printheads
provided with the HP
Upgrade Kit that allows
automatic printing.
Upgrade Kit that allows
automatic printing.
After you have inserted the
Printhead Cleaners, the Front
Panel displays the following
message:
XX05 Replace
The wrong type of
Printhead Cleaners
have been inserted for
the type of Ink System
installed in the Printer.
Printhead Cleaners
have been inserted for
the type of Ink System
installed in the Printer.
1 Remove the Printhead
Cleaners.
2 Make sure that they are of the
same type as the rest of the
consumables (No.81 or
No.83).
consumables (No.81 or
No.83).
3 Replace the incorrect ones.