HP (Hewlett-Packard) 5000 User Manual

Troubleshooting

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HP DesignJet 5000 Series Printers Service Manual

of the print. Perform a manual recovery if the Printhead status 
is (XX20) RECOVER/ (XX21) REPLACE.

n

With longer plots, average productivity will increase (i.e. same 
area is printed in less prints > reduction of servicing at the 
beginning/end of the print). 

Right Hand (RH) 
Module LED is OFF

The Printer is not 
connected or switched 
ON

Check that the TUR power cord is connected

Check that the switch located at the rear side of 
the RH Module is ON

RH Module LED is 
RED

The Spindle LOCK 
Lever is not closed

Check that the TUR Spindle is inserted on the 
TUR and the automatic lock is closed

Check that the LED turns from RED to GREEN 
when manually closing the Spindle Lock Lever

RH Module LED is 
blinking RED-
GREEN

Problem with the RH 
Module Sensor 
connection

Check that the sensor cable is well connected to 
the Sensor Assembly

If the problem persists, call an HP representative

Media is not being 
rolled

TUR is ON but is not set-
up correctly

Check that the RH Module LED is ON (and 
GREEN)

Check that the TUR Spindle is inserted and the 
Spindle Lock Lever is closed

Media is not supported 
or it is not set-up 
correctly in the TUR and 
the Media skew is 
causing problems

Check that the media weights are being used, set to 
the media size used and the blue flanges are inserted 
on the media weight

Check that the media is stuck to the Spindle as 
parallel as possible to prevent skew

Check that the Deflector Bar is correctly installed 
and that the Media routing is OK

Check that the media is HP supported. 
Transparent media are not supported for being 
used with the TUR

Media is being cut 
after each print

The TUR is not set-up in 
the Front Panel Menu

Check that the TUR ON option is activated on the 
Front Panel (Devices Menu)