HP (Hewlett-Packard) 3020 User Manual

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Make sure that the priority input tray is in place.

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Try cleaning the flatbed scanner. See 

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The photosensitive drum inside the print cartridge may have been scratched. Install a new
HP print cartridge. See the start guide for information about installing a print cartridge.

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Ink, glue, correction fluid, or an unwanted substance might be on the automatic document
feeder (ADF) or flatbed scanner. Try cleaning the device. See 

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Try adjusting the settings.

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Make sure you have the correct quality settings. See 

information.

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See the device software Help for more information about changing the settings.

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The software settings might be set to reduce the scanned image.

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See the HP toolbox Help for more information about changing the settings.

ENWW

Copy defects are apparent