HP (Hewlett-Packard) 3020 User Manual

Warranty service and support options might vary depending on your country/region. For
additional support information, visit 

.

If your hardware should fail during the warranty period, HP offers the following support
options:

●

HP repair services. You can return the device to an HP repair center, depending on your
location.

●

Express Exchange. In some places, HP provides a reconditioned permanent
replacement device to you on the next working day.

●

HP authorized service provider. You can return the unit to a local authorized service
dealer.

●

Express pick-up and delivery. HP will arrange to pick up the device, repair it, and return
it to you within 5 to 10 days, depending on your location.

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the 

 to ensure the most accurate

repairs.

Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
Repackaging guidelines below.

●

If possible, print a self-test page (see 

) before you turn off the

unit, and send the self-test report with the unit.

●

Remove and retain the print cartridge.

Toner left in the device during shipping can damage the device.

●

Remove the media input tray and repackage it using the original packaging materials, if
possible. See 

 for instructions.

●

Include the completed copy of the service information form below. Note on the form which
items were returned.

●

Use the original shipping container and packaging materials, if possible.

●

Include samples that illustrate the problems you are having, if applicable.

●

Include five sheets of the paper or other media that are causing trouble in printing,
scanning, faxing, or copying. Seal the paper or media in an airtight bag.

Appendix E Service and support

ENWW