Manualsbrain.com
  1. Manuals
  2. Brands
  3. Siemens
  4. PANEL PC 877
  5. User Manual

Siemens PANEL PC 877 User Manual

Download
Page of 288
 
SIMATIC Panel PC 877 
Operating instructions, Release 07/2006, A5E00877780-01 
14-1
 
Troubleshooting/FAQs 
14
14.1 
14.1 
General problems 
This chapter provides you with tips on how to localize and troubleshoot frequently occurring 
problems. 
 
Problem  
Possible causes 
To correct or avoid error 
There is no power supply 
to the device. 
• 
Check the power supply, the network cable and the power plug. 
• 
Check whether the On/Off switch is in the correct position. 
The device is not 
operational 
Device is being operated 
outside the specified 
ambient. conditions 
• 
Check the ambient conditions. 
• 
After transport in cold weather, wait approximately 12 hours 
before switching on the device. 
The mouse driver is not 
loaded. 
1.  Check whether the mouse driver is properly installed and present 
when you start the application program. 
The mouse pointer 
does not appear on 
the screen. 
The mouse is not 
connected. 
1.  Check whether the mouse lead is connected to the system unit. If 
you are using an adapter or an extension for the mouse lead, 
check this plug-in connection too. 
After these checks and measures, if the mouse pointer still does 
not appear on the screen, please contact Technical Customer 
Support. 
Wrong time and/or 
date on the PC. 
 
1.  Press <F2> within the boot sequence to open the BIOS Setup. 
2.  Set the time and date in the setup menu. 
Although the BIOS 
setting is OK, the time 
and data are still 
wrong.  
The backup battery is 
dead. 
In this case, please contact your technical support team. 
The USB ports are 
disabled in your BIOS. 
Use a different USB port or switch the port on. 
USB 2.0 device 
connected but USB 2.0 is 
disabled. 
Enable USB 2.0. 
USB device not 
responding. 
Operating system does 
not support the USB port. 
Enable USB Legacy Support for the mouse and keyboard. 
For all other devices you need USB drivers for the specific operating 
system. 
DVD: The front loader 
does not open. 
The device is switched off 
or the open/close button 
is disabled by a software 
application. 
Emergency removal of the data medium: 
1.  Switching off the device 
2.  Insert a pointed object, a pin for example, or an opened paper clip 
into the emergency extraction opening of the drive. Apply slight 
pressure to the contact until the front loader opens. 
3.  Pull the loader further out.