Lucent Technologies 7101A User Manual
DEFINITY® Enterprise Communications Server Release 7
Console Operations
Console Operations
555-230-700
Issue 4
June 1999
Glossary and Abbreviations
74
Automatic Call Distribution (ACD) split
A method of routing calls of a similar type among agents in a call center. Also, a group of
extensions that are staffed by agents trained to handle a certain type of incoming call.
extensions that are staffed by agents trained to handle a certain type of incoming call.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost way to send a toll call.
B
barrier code
A security code used with the Remote Access feature to prevent unauthorized access to the
system.
system.
BLF
Busy Lamp Field
bridge (bridging)
The appearance of a phone’s extension at one or more other phones.
bridged appearance
A call appearance on a phone that matches a call appearance on another phone for the duration
of a call.
of a call.
C
call appearance
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and hold calls.
Two lights next to the button show the status of the call appearance.
2. For the phone, a button labeled with an extension and used to place outgoing calls, receive
incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.
Two lights next to the button show the status of the call appearance.
2. For the phone, a button labeled with an extension and used to place outgoing calls, receive
incoming calls, or hold calls. Two lights next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data (same as CDRU).
CAS
Centralized Attendant Service or Call Accounting System
CDR
.
Class of Restriction (COR)
A feature that allows up to 64 classes of call-origination and call-termination restrictions for
phones, voice-terminal groups, data modules, and trunk groups. See also
phones, voice-terminal groups, data modules, and trunk groups. See also
.
Class of Service (COS)
A feature that uses a number to specify if voice-terminal users can activate the Automatic
Callback, Call Forwarding All Calls, Data Privacy, or Priority Calling features. See also
Callback, Call Forwarding All Calls, Data Privacy, or Priority Calling features. See also
.
communications system
The software-controlled processor complex that interprets dialing pulses, tones, and keyboard
characters and makes the proper connections both within the system and external to the system.
characters and makes the proper connections both within the system and external to the system.